Planning and Scheduling Officer

RGIT Australia; Clermont; On-site; AUD 60,000 - 78,000; Full time

Job summary

Stream Services in Queensland is seeking a Planning and Scheduling Officer to provide day-to-day rostering, scheduling and administrative support across participant services. You will ensure rosters are accurate, communicated clearly and delivered by workers who understand each participant’s needs.

This operational role includes coordinating backfill, handling leave, updating roster records, monitoring coverage risks and supporting onboarding.

Qualifications

• Experience in administration, rostering, scheduling, customer service or coordination.
• Strong organisational and time-management skills.
• Excellent attention to detail.
• Strong written and verbal communication skills.
• Practical problem-solving ability.
• Sound judgement and escalation skills.
• Ability to learn rostering and participant-management systems.

Responsibilities

• Build, review, finalise and publish participant Rosters.
• Coordinate routine backfill, shift changes and service disruptions.
• Contact participants, representatives and workers to confirm leave, availability, preferences and requested changes.
• Maintain forward visibility of vacancies, unfilled shifts, leave and emerging coverage risks.
• Maintain accurate scheduling records and roster information.
• Monitor timesheets and roster discrepancies and escalate issues appropriately.
• Assist with workforce, leave and utilisation reporting.
• Support onboarding administration for new participants and workers.
• Maintain vehicle booking information and assist with fleet coordination.
• Participate in an on-call roster, including evenings, weekends and public holidays.

Skills

Administration

Rostering

Scheduling

Customer service

Coordination

Organisational skills

Time management

Attention to detail

Communication

Problem-solving

Escalation skills

Systems learning

Education

Relevant qualification in business administration, community services or operations

Tools

Akuety

Job description

Help coordinate reliable disability supports across regional and remote Queensland.

Are you highly organised, calm under pressure and confident coordinating people, schedules and changing priorities?

Stream Services is seeking a Planning and Scheduling Officer to provide day-to-day rostering, scheduling and administrative support across our participant services. This is an important operational role that helps ensure supports are accurately rostered, clearly communicated and delivered by suitable workers who understand each participant’s individual needs and preferences.

ABOUT STREAM SERVICES

Stream Services is an NDIS registered provider committed to improving the standard of living, happiness and wellbeing of people living in isolated and remote communities.

We work in partnership with participants, families, workers and local communities to deliver quality, sustainable and person-centred supports that promote participant choice, control and independence.

ABOUT THE ROLE

Your responsibilities will include:

• Building, reviewing, finalising and publishing participant support rosters
• Coordinating routine backfill, shift changes and service disruptions
• Contacting participants, representatives and workers to confirm leave, availability, preferences and requested changes
• Maintaining forward visibility of vacancies, unfilled shifts, leave and emerging coverage risks
• Maintaining accurate scheduling records and roster information
• Monitoring timesheets and roster discrepancies and escalating issues appropriately
• Assisting with workforce, leave and utilisation reporting
• Supporting onboarding administration for new participants and workers
• Maintaining vehicle booking information and assisting with fleet coordination
• Participating in an on-call roster, including evenings, weekends and public holidays

ABOUT YOU

You will bring:

• Experience in administration, rostering, scheduling, customer service or coordination
• Strong organisational and time-management skills
• Excellent attention to detail
• Strong written and verbal communication skills
• Practical problem-solving ability
• Sound judgement and escalation skills
• Ability to learn rostering and participant-management systems

DESIRABLE

• Knowledge of the NDIS and disability services
• Experience using Akuety or similar systems
• Experience preparing workforce or operational reports
• Relevant qualification in business administration, community services or operations

WHY JOIN STREAM SERVICES?

• Make a genuine difference in the lives of people living in regional and remote communities
• Be part of a supportive and collaborative scheduling team
• Contribute to reliable, person-centred disability services
• Help create innovative support solutions for rural and remote Australia

MANDATORY REQUIREMENTS

• NDIS Worker Screening Clearance
• National Police Check
• Blue Card where required

Applications should include a current resume and a brief cover letter outlining relevant experience.