Phone Salesperson

Bapcor; Mackay Regional; On-site; AUD 50,000 - 75,000; Full time

Benefits offered by this job

Employee discounts

Ongoing training

Career progression

Birthday leave

Wellbeing program

Supportive team

Job summary

JAS Auto Electrical Parts in Mackay is seeking a motivated Phone Sales Person to join our Mackay branch. You will be the first point of contact for customers, handling inbound sales enquiries, processing orders and offering product advice across automotive electrical, lighting and heavy-duty solutions.

This role focuses on building lasting relationships, upselling where appropriate and working with a friendly branch team to meet sales targets.

Qualifications

• Experience in phone sales or internal sales roles.
• Strong customer service and relationship-building abilities.
• Excellent communication and organisational skills.
• Ability to work well in a team and learn product lines.

Responsibilities

• Handle inbound sales enquiries and customer orders via phone and email.
• Build and maintain strong customer relationships.
• Identify upsell and cross-sell opportunities.
• Provide product information, pricing and quotations.
• Follow up quotations and sales opportunities.
• Promote new products, specials and campaigns to customers.
• Ensure orders are processed accurately and efficiently.
• Collaborate with branch team to achieve sales targets.
• Maintain accurate customer records and activity notes.
• Deliver exceptional customer service at every interaction.

Skills

Phone sales

Customer service

Communication skills

Organisational skills

Teamwork

Product knowledge

Job description

JAS Auto Electrical Parts is Australia's leading supplier of auto electrical, battery, lighting, air conditioning and heavy-duty vehicle solutions. Backed by the strength of the Bapcor Group, we support workshops, fleet operators, transport businesses, mining operations and trade customers across Australia with trusted products, technical expertise and exceptional service.

We are seeking a motivated and customer-focused Phone Sales Person to join our Mackay branch.

This is an excellent opportunity for someone who enjoys building strong customer relationships, providing outstanding service and helping customers find the right solutions to keep their businesses moving.

Why You'll Love This Role

• Join an industry-leading business with a strong national presence
• Monday to Friday position with work-life balance
• Supportive and collaborative team environment
• Ongoing training and development opportunities
• Career progression pathways within the Bapcor Group
• Employee discounts and wellbeing benefits
• Opportunity to work with customers across the automotive, transport, mining and industrial sectors

As a Phone Sales Person, you will be a key point of contact for our customers, handling inbound sales enquiries, processing orders and providing expert support across our extensive product range.

You’ll build strong relationships with customers over the phone, identify sales opportunities and work closely with the branch team to deliver outstanding service and business outcomes.

Key Responsibilities

• Manage inbound sales enquiries and customer orders via phone and email
• Build and maintain strong customer relationships
• Identify opportunities to upsell and cross-sell products and services
• Provide product information, pricing and quotations
• Follow up quotations and sales opportunities
• Promote new products, specials and campaigns to customers
• Ensure customer orders are processed accurately and efficiently
• Work collaboratively with the branch team to achieve sales targets
• Maintain accurate customer records and activity notes
• Deliver exceptional customer service at every interaction

We're looking for someone who enjoys working with customers, is sales-driven and thrives in a fast-paced environment.

You’ll Bring

• Experience in phone sales, internal sales, customer service or account management
• Strong communication and relationship-building skills
• A positive, proactive and customer-focused attitude
• Good computer and organisational skills
• Ability to work effectively within a team environment
• Strong attention to detail and problem-solving skills
• A desire to learn and develop product knowledge

Highly Regarded

• Experience in automotive parts, auto electrical, heavy vehicle, mining or transport industries
• Automotive aftermarket or trade sales experience
• Knowledge of automotive, electrical or heavy-duty vehicle products
• Experience using parts catalogues or inventory systems

At JAS and Bapcor, we're committed to helping our people succeed and build rewarding careers.

What We Offer

• Stable, full-time employment
• Ongoing training and development
• Career development opportunities across the Bapcor Group
• Employee discounts across Bapcor brands
• Paid Birthday Leave
• Volunteer leave and purchase leave options
• Employee wellbeing programs
• Supportive team culture and great working environment

Our Values

• We Give a Damn
• We Are In It Together
• We Get It Done
• We Do the Right Thing

If you're passionate about customer service, enjoy building relationships over the phone and want to be part of a market-leading business, we'd love to hear from you.