Pheasant Nest South Shift Supervisors

Hungry Jack's; Pheasants Nest; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

On-the-job training

Leadership development

Career progression

Staff discounts via Jackpot platform

Nationally accredited qualifications

Job summary

Hungry Jack's is seeking an enthusiastic trainer, coach and mentor to lead crew development in our NSW restaurant. You will drive guest-obsessed service, coach team members, and role-model exceptional standards while promoting a safe, inclusive workplace.

You will partner with Restaurant Management to deliver on-brand training, support career progression, and help achieve sales targets through strong service and suggestive selling.

Qualifications

• Experience in retail or hospitality.
• A passion for training, coaching, and mentoring team members.
• A 'Guest Obsessed' mindset and commitment to exceptional service.
• Values alignment with Hungry Jack’s: People Power, 100% Guest Obsessed, Stronger Together, Make a Difference, Growth Mindset.

Responsibilities

• Lead and supervise shifts to ensure smooth and safe operations.
• Provide training and coaching to team members.
• Role model outstanding guest service and inclusivity.
• Support sales growth through exceptional service and suggestive selling.
• Execute the National Marketing Plan to enhance customer experience.
• Create an environment that promotes safe working conditions for all.

Skills

Training

Coaching

Mentoring

Guest service

People skills

Job description

The Careers are Better at Hungry Jack's!Reporting to the Restaurant Manager, you will play a vital role in the restaurant as a trainer, coach and mentor to crew level employees. You will be responsible for bringing our values of “Guest Obsessed” and “People Power” to life, delivering exceptional service to our Guests and creating an environment that promotes safe working conditions for all.Your responsibilities will include:Leading and supervising shifts to ensure smooth and safe operations.Ensuring compliance with safety and operational standards.Providing training and coaching to team members.Role modelling outstanding guest service.Supporting sales growth through exceptional service and suggestive selling.Executing the National Marketing Plan to enhance customer experience.Encouraging a culture of inclusiveness, trust, and accountability.What’s great about working at Hungry Jack’s? We offer:On-the-job training to develop your leadership skills.Extensive leadership and succession training for career advancement.Clear career pathways for promotion across our restaurant network.Competitive pay and penalty rates.Amazing staff discounts through our benefits platform, Jackpot.Opportunities to complete nationally accredited qualifications in retail and hospitality.We’re looking for someone who has:Experience in retail or hospitality.A passion for training, coaching, and mentoring team members.A ‘Guest Obsessed’ mindset and commitment to exceptional service.Values that align with ours: People Power, 100% Guest Obsessed, Stronger Together, Make a Difference, and Growth Mindset.High energy and a strong sense of urgency.Apply now to take the next step in your career with Hungry Jack’s – we can’t wait to hear from you!At Hungry Jack’s, we are committed to building a diverse and inclusive workplace where everyone feels valued. As an Equal Opportunity Employer, we believe the Burgers are Better when we all belong.