Pharmacy Operations Manager

Head Office - Melbourne; Brisbane; On-site; AUD 180,000 - 230,000; Full time

Job summary

Ramsay Pharmacy Group is seeking an experienced Pharmacy Operations Manager to join our leadership team to oversee operations across hospital and community pharmacies across Australia.

Reporting directly to the Head of Pharmacy, the Manager will lead a team of Area Managers responsible for more than 100 locations and ~1,400 staff nationwide, with flexibility on Brisbane or Melbourne office and travel as required.

Qualifications

• The successful applicant will be a qualified Pharmacist with senior management experience and experience leading large, geographically dispersed teams.
• Strong commercial acumen, including budget management and operational execution, with exceptional leadership and people development capabilities.
• Advanced stakeholder engagement, data analysis, and drive for continuous improvement.
• Excellent organizational and communication skills; ability to build positive relationships with stakeholders.

Responsibilities

• Provide strategic and operational leadership across hospital and community pharmacy operations.
• Drive consistent delivery of standards, policies, procedures, and compliance.
• Support Area Managers to achieve business outcomes, workforce, clinical, and customer service goals.
• Lead business improvement initiatives aligned with Ramsay Pharmacy's priorities.
• Develop strong relationships with franchisees, hospital executives, and support functions.
• Deliver revenue and profitability targets in line with budget.
• Oversee labour costs and workforce efficiency.
• Support delivery of pharmacy strategic initiatives.
• Monitor performance and implement strategies to improve commercial outcomes.
• Lead, coach, and develop Area Managers and the wider team.
• Support succession planning and talent development.
• Drive employee engagement and positive workplace culture.
• Ensure mandatory training and compliance across all sites.

Skills

Leadership

People development

Strategic planning

Stakeholder engagement

Budget management

Education

Qualified Pharmacist

Job description

Ramsay Pharmacy Group is seeking an experienced Pharmacy Operations Manager to join our leadership team. This is a unique opportunity for an accomplished pharmacy leader to oversee operations across both hospital and community pharmacies across Australia. Reporting directly to Head of Pharmacy, the Pharmacy Operations Manager will provide leadership and support to a team of Pharmacy Area Managers who collectively oversee more than 100 pharmacy locations across Australia. Thie role has responsibility for a workforce of approximately 1400 team members across hospital dispensaries and community franchise pharmacies.

Key Responsibilities

Working closely with Pharmacy Area Managers and key stakeholders across the business, the Pharmacy Operations Manager will be responsible for:

Operational Leadership

• Providing strategic and operational leadership across hospital and community pharmacy operations.
• Driving consistent delivery of operational standards, policies, procedures, and compliance requirements.
• Supporting Area Managers to achieve business performance, workforce, clinical, and customer service outcomes.
• Leading business improvement initiatives and ensuring alignment with Ramsay Pharmacy's strategic priorities.
• Developing strong relationships with franchisees, hospital executives, and key support functions.
• Delivery of revenue and profitability targets in line with budget expectations.
• Oversight of pharmacy labour costs and workforce efficiency.
• Support delivery of pharmacy strategic initiatives
• Monitoring business performance and implementing strategies to improve commercial outcomes.
• Leading, coaching, and developing the Area Manager and wider pharmacy team.
• Supporting succession planning, workforce capability development, and talent management.
• Driving employee engagement initiatives and fostering a positive workplace culture.
• Ensuring mandatory training and compliance requirements are achieved across all sites.

Customer Experience & Quality

• Championing patient and customer-centred care.
• Driving achievement of Net Promoter Score (NPS) targets across the network.
• Ensuring timely response and resolution of operational incidents.

The Person

The successful applicant will be a qualified Pharmacist with senior management experience with demonstrated experience leading large and geographically dispersed teams. They will demonstrate strong commercial acumen, including budget management and operational execution, together with exceptional leadership and people development capabilities. The role requires highly developed stakeholder engagement and the ability to analyse data and drive continuous improvement. The successful applicant will also have advanced organisational and communication skills together with the ability to create positive relationships with all stake holders.

Location and Travel

The office for this position can be located in Brisbane or Melbourne and will be discussed in more detail at interview. There will be a need to travel to meet the needs of the business.