Petcare Retail Associate — Customer Focus & Weekend Flex

petstock; Colac; On-site; AUD 50,000 - 62,000; Full time

Benefits offered by this job

Leadership development

Family & pet benefits

Mental health support

Foundation involvement

Paid parental leave

Wellbeing discounts

Workplace Banking

Corporate discounts

Job summary

Petstock Colac is seeking passionate retail team members to deliver exceptional customer service for pets and their people. You will assist customers in selecting the right products, share practical care tips, and contribute to a welcoming store atmosphere that pets love and owners trust.

This role offers development opportunities across Petstock Group, paid leave options, mental health and wellbeing support, and corporate discounts.

Qualifications

• Passion for animals and customer service.
• Experience in a retail environment.
• Ability to lift products up to 20 kg.
• Weekend and public holiday availability.

Responsibilities

• Provide exceptional customer service where you and your customer will have memorable, meaningful interactions.
• Educate customers on pet care and products based on knowledge gained.
• Complete sales transactions and work toward store sales goals.
• Maintain store presentation and ensure new stock is displayed and stocked.
• Keep knowledge up to date on pet care, products, and services.

Skills

Customer service

Pet care knowledge

Sales targets

Interpersonal skills

Job description

Petstock Colac is seeking passionate retail team members to deliver exceptional customer service for pets and their people. You will assist customers in selecting the right products, share practical care tips, and contribute to a welcoming store atmosphere that pets love and owners trust.

This role offers development opportunities across Petstock Group, paid leave options, mental health and wellbeing support, and corporate discounts.