Pet Retail Store Manager – Lead, Coach & Grow Team

Petbarn; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Discounts across Petbarn and Greencro​

Novated leasing

Employee Assistance Program 24/7

Career growth opportunities

Pet-friendly workspace

Job summary

Petbarn Maroubra is seeking a Store Manager to lead a high-volume retail environment with passion for pets. You will guide the team to deliver exceptional customer service, achieve sales targets, and maintain store standards while controlling costs.

You will train and mentor staff, create a customer-centric culture, and drive performance across the store. The role requires hands-on leadership and a commitment to Petbarn values and community initiatives.

Qualifications

• Proven ability to lead a team in a high-volume retail environment.
• Strong customer service orientation and ability to train staff to deliver service excellence.
• Ability to drive KPI achievement and store performance.

Responsibilities

• Lead and manage store operations to maximise sales and profitability.
• Coach and develop team members, fostering a positive and collaborative culture.
• Maintain store standards, build customer relationships and ensure health and safety compliance.

Skills

Store leadership

People management

Customer service

Job description

Petbarn Maroubra is seeking a Store Manager to lead a high-volume retail environment with passion for pets. You will guide the team to deliver exceptional customer service, achieve sales targets, and maintain store standards while controlling costs.

You will train and mentor staff, create a customer-centric culture, and drive performance across the store. The role requires hands-on leadership and a commitment to Petbarn values and community initiatives.