Pet Insurance Sales Team Lead: Inspire & Drive Performance

Control Insurance Solutions Pty Ltd.; Rockhampton Regional; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Location – Kawana

Extra leave – ME day & volunteer day

Paid parental leave

Workplace giving – charity matches

Development opportunities – online/var

Employee discounts – Budget Direct

Reward and recognition

Onsite facilities

Get social – events

Discounts across retailers

Job summary

Auto & General (A&G) is seeking a Sales Team Leader – Pet Insurance to lead and develop a team of Sales Consultants within a fast-paced contact centre. You will coach daily, analyze performance data, and drive a culture of customer excellence while maintaining regulatory compliance.

You will foster a high-energy sales environment, manage KPIs, and support onboarding and training for new hires, ensuring strong outcomes and a positive customer experience across all pet insurance conversations.

Qualifications

• Proven leadership in a sales/contact centre or financial services environment.
• Strong coaching and performance development capability.
• Experience with regulatory/compliance frameworks in general insurance.

Responsibilities

• Lead and inspire a high-performance Sales Consultants team in a target-driven environment.
• Coach through regular 1-on-1s, call listening, and performance reviews to upskill staff.
• Oversee onboarding, training, and ongoing performance for new hires.
• Drive performance metrics and data-driven coaching to improve conversion and revenue.
• Ensure customer conversations meet high-quality service standards and regulatory SLAs.
• Identify and communicate risks, ensuring governance and policy adherence across the team.

Skills

Leadership

Coaching

Data analysis

Communication

Regulatory knowledge

Job description

Auto & General (A&G) is seeking a Sales Team Leader – Pet Insurance to lead and develop a team of Sales Consultants within a fast-paced contact centre. You will coach daily, analyze performance data, and drive a culture of customer excellence while maintaining regulatory compliance.

You will foster a high-energy sales environment, manage KPIs, and support onboarding and training for new hires, ensuring strong outcomes and a positive customer experience across all pet insurance conversations.