Perth Onsite IT Service Desk Engineer — Grow & Learn

New Era Technology Au; Western Australia; On-site; AUD 55,000 - 75,000; Full time

Job summary

New Era Technology, LLC. in Perth is hiring an Onsite Service Desk Engineer for a full-time, onsite role. You will provide first-line support, log and track incidents, and troubleshoot Windows, macOS, and MS 365 issues while maintaining strong client relationships.

Ideal candidates have 0–2 years in service desk roles, good communication, and a customer-focused approach. A current Australian driver's license and IT fundamentals are valued.

Qualifications

• 0–2 years in service desk roles.
• Good communication and a customer-focused mindset.
• Current Australian driver's license.
• IT fundamentals valued.

Responsibilities

• Provide first-line support to users.
• Log and track incidents from reporting to resolution.
• Troubleshoot Windows, macOS and MS 365 issues while maintaining client relationships.

Job description

New Era Technology, LLC. in Perth is hiring an Onsite Service Desk Engineer for a full-time, onsite role. You will provide first-line support, log and track incidents, and troubleshoot Windows, macOS, and MS 365 issues while maintaining strong client relationships.

Ideal candidates have 0–2 years in service desk roles, good communication, and a customer-focused approach. A current Australian driver's license and IT fundamentals are valued.