Perth: Novated Account Management Team Leader

Fleetcare; Perth; Hybrid; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Competitive salary package

Novated leasing benefits

Career growth & development

Job summary

Fleetcare in Perth seeks an experienced Team Leader to lead our Novated Account Management team. The role focuses on coaching people, improving customer experiences and driving team performance within the Novated Leasing, Salary Packaging and Fleet Management space.

You will lead a team supporting employer clients and novated customers throughout the lease lifecycle, ensuring exceptional service delivery, operational efficiency and high customer satisfaction.

Qualifications

• Proven experience leading and developing customer-facing teams.
• Strong capability in stakeholder management and communication.
• Passion for delivering exceptional customer experiences.
• Ability to balance people leadership with hands-on operational involvement.

Responsibilities

• Lead, coach and develop a high-performing team of Novated Account Managers.
• Drive service excellence and customer satisfaction outcomes.
• Monitor workflow, service standards, team performance and operational KPIs.
• Partner with employer clients and internal stakeholders to achieve outstanding customer outcomes.
• Act as the escalation point for complex customer and account management matters.
• Identify and implement process improvements that enhance efficiency and customer experience.
• Use data and insights to monitor performance and support continuous improvement initiatives.
• Foster a collaborative, accountable and customer-focused team culture.
• Support team capability through ongoing coaching, development and performance management.

Skills

Leadership experience

Coaching

Customer service leadership

Stakeholder management

Communication skills

Problem solving

Operational oversight

Education

Finance, business or leadership qualifications

Job description

Fleetcare in Perth seeks an experienced Team Leader to lead our Novated Account Management team. The role focuses on coaching people, improving customer experiences and driving team performance within the Novated Leasing, Salary Packaging and Fleet Management space.

You will lead a team supporting employer clients and novated customers throughout the lease lifecycle, ensuring exceptional service delivery, operational efficiency and high customer satisfaction.