Novated Account Manager Team Leader

Fleetcare; Perth; Hybrid; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Competitive salary package

Novated leasing benefits

Career growth & development

Job summary

Fleetcare in Perth seeks an experienced Team Leader to lead our Novated Account Management team. The role focuses on coaching people, improving customer experiences and driving team performance within the Novated Leasing, Salary Packaging and Fleet Management space.

You will lead a team supporting employer clients and novated customers throughout the lease lifecycle, ensuring exceptional service delivery, operational efficiency and high customer satisfaction.

Qualifications

• Proven experience leading and developing customer-facing teams.
• Strong capability in stakeholder management and communication.
• Passion for delivering exceptional customer experiences.
• Ability to balance people leadership with hands-on operational involvement.

Responsibilities

• Lead, coach and develop a high-performing team of Novated Account Managers.
• Drive service excellence and customer satisfaction outcomes.
• Monitor workflow, service standards, team performance and operational KPIs.
• Partner with employer clients and internal stakeholders to achieve outstanding customer outcomes.
• Act as the escalation point for complex customer and account management matters.
• Identify and implement process improvements that enhance efficiency and customer experience.
• Use data and insights to monitor performance and support continuous improvement initiatives.
• Foster a collaborative, accountable and customer-focused team culture.
• Support team capability through ongoing coaching, development and performance management.

Skills

Leadership experience

Coaching

Customer service leadership

Stakeholder management

Communication skills

Problem solving

Operational oversight

Education

Finance, business or leadership qualifications

Job description

As Australia's largest independent Fleet Management solutions provider, our success is built on delivering innovative and tailored fleet management and novated leasing solutions to businesses and employees across Australia.

At Fleetcare, our people are at the heart of everything we do. We foster a supportive, collaborative culture where individuals are empowered to grow, contribute ideas and make a meaningful impact. We're proud of our reputation for exceptional customer service and the passionate team that helps us deliver it every day.

ABOUT THE ROLE

We're seeking an experienced and motivated Team Leader to lead our Novated Account Management team based in Perth.

This role is ideal for a current Team Leader, Senior Account Manager or Customer Service Leader within Novated Leasing, Salary Packaging, Fleet Management or Automotive Finance who enjoys coaching people, improving customer experiences and driving team performance.

Leading a team responsible for supporting employer clients and novated customers throughout the lifecycle of their lease arrangements, you'll play a key role in ensuring exceptional service delivery, operational efficiency and customer satisfaction.

In this role, you will:

As Australia's largest independent Fleet Management solutions provider, our success is built on delivering innovative and tailored fleet management and novated leasing solutions to businesses and employees across Australia.

At Fleetcare, our people are at the heart of everything we do. We foster a supportive, collaborative culture where individuals are empowered to grow, contribute ideas and make a meaningful impact. We're proud of our reputation for exceptional customer service and the passionate team that helps us deliver it every day.

ABOUT THE ROLE

We're seeking an experienced and motivated Team Leader to lead our Novated Account Management team based in Perth.

This role is ideal for a current Team Leader, Senior Account Manager or Customer Service Leader within Novated Leasing, Salary Packaging, Fleet Management or Automotive Finance who enjoys coaching people, improving customer experiences and driving team performance.

Leading a team responsible for supporting employer clients and novated customers throughout the lifecycle of their lease arrangements, you'll play a key role in ensuring exceptional service delivery, operational efficiency and customer satisfaction.

In this role, you will:

• Lead, coach and develop a high-performing team of Novated Account Managers.
• Drive service excellence and customer satisfaction outcomes.
• Monitor workflow, service standards, team performance and operational KPIs.
• Partner with employer clients and internal stakeholders to achieve outstanding customer outcomes.
• Act as the escalation point for complex customer and account management matters.
• Identify and implement process improvements that enhance efficiency and customer experience.
• Use data and insights to monitor performance and support continuous improvement initiatives.
• Foster a collaborative, accountable and customer-focused team culture.
• Support team capability through ongoing coaching, development and performance management.

ABOUT YOU

This opportunity would suit a:

• Novated Leasing Team Leader
• Senior Novated Account Manager ready to step into leadership
• Customer Success Team Leader
• Client Services Team Leader
• Salary Packaging Team Leader
• Team Leader within fleet, automotive finance or a related industry

To be successful in this role, you'll bring:

• Experience within Novated Leasing, Salary Packaging, Fleet Management, Automotive Finance or a related industry.
• Demonstrated experience leading, coaching and developing customer-facing teams.
• Strong customer and account management capability.
• Excellent stakeholder management and communication skills.
• A passion for delivering exceptional customer experiences.
• Strong problem-solving and decision-making skills.
• A proactive, collaborative and solutions-focused approach.
• The ability to balance people leadership with hands-on operational involvement.

Highly regarded:

• Knowledge of novated lease administration and FBT.
• Experience managing employer client relationships.
• Understanding of account reconciliations and account maintenance activities.
• Finance, business or leadership qualifications.

At Fleetcare, you'll be joining a business that genuinely values its people and provides opportunities to develop your career.

We offer:

• Competitive salary package.
• Generous employee benefits, including novated leasing, birthday perks and more.
• A supportive and collaborative leadership team.
• Career growth and development opportunities.
• A values-driven culture built on integrity, accountability, respect, customer focus and excellence.
• Modern Perth offices and a team that genuinely enjoys working together.
• The opportunity to make a meaningful impact within one of Australia's leading fleet management and novated leasing providers.

If you're passionate about leading people, delivering exceptional customer experiences and building high-performing teams, we'd love to hear from you.

Fleetcare is an equal opportunity employer and encourages applications from a culturally diverse background.

Note: Shortlisted candidates will be required to undergo pre-employment background checks