Perth Integrated Facilities Leader — Service Excellence

Iss Global; Perth; On-site; AUD 120,000 - 190,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Job summary

ISS is seeking an Integrated Facilities Manager to lead day-to-day operations across northern sites, based from a Perth metro location. You will ensure service delivery, safety, and client satisfaction through effective governance and high-performance teams.

You will oversee contract delivery, SLAs, KPIs, and resource planning to maximise service quality and portfolio growth. The role requires strong leadership, financial acumen, stakeholder engagement, and the ability to drive improvements

Qualifications

• Minimum 5 years in an operational leadership position.
• Proven ability to build and maintain strong stakeholder relationships.
• Sound understanding of financials and processes.
• Proven ability in leading large teams in service delivery.
• Strong interpersonal and relationship-building skills.

Responsibilities

• Lead contract delivery and ensure alignment with scope, strategic plans and client satisfaction.
• Oversee all service streams, ensuring SLA and KPI targets are met or exceeded.
• Take full financial responsibility — drive portfolio performance to maximise growth and service quality.
• Build and maintain strong relationships with client representatives and key stakeholders.
• Coordinate with the Client on significant projects and critical events, ensuring compliance with established rules.
• Determine resource requirements for ISS and contracted staff to maintain service delivery.
• Lead, manage, and develop reporting ISS staff.
• Set policy, objectives, and business plans for the site.
• Prepare and present regular Client reports to agreed criteria.
• Ensure compliance with ISS and Client HSEQ standards, promoting safe work practices.
• Uphold ISS values: Honesty, Entrepreneurship, Responsibility, Quality and Unity.

Skills

Leadership

Stakeholder management

Financial acumen

Team leadership

Strategic thinking

Problem solving

Cultural awareness

Autonomous work

Job description

ISS is seeking an Integrated Facilities Manager to lead day-to-day operations across northern sites, based from a Perth metro location. You will ensure service delivery, safety, and client satisfaction through effective governance and high-performance teams.

You will oversee contract delivery, SLAs, KPIs, and resource planning to maximise service quality and portfolio growth. The role requires strong leadership, financial acumen, stakeholder engagement, and the ability to drive improvements