Facilities Manager - Operations & Client Excellence

ISS Global; Wahgunyah; On-site; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Company vehicle

Laptop

Mobile phone

Job summary

ISS is seeking an experienced Facility Manager to lead on-site Facilities Management at the Wahgunyah site. You will oversee the delivery of hard and soft services, manage budgets, and drive continuous improvement while collaborating with the client and partners.

Reporting to the Key Account Manager, you will guide a team and service providers to meet KPIs, ensure safety and compliance, and deliver exceptional service outcomes in a dynamic environment.

Qualifications

• Degree qualification in Engineering, Property, Business, Facilities Management or a related discipline (or equivalent experience).
• Demonstrated experience managing Facilities Management services in a complex operational environment.
• Strong knowledge of technical and hard services, including building systems and maintenance operations.

Responsibilities

• Manage and coordinate the delivery of all Facilities Management services within the contracted scope.
• Oversee building infrastructure, utilities, workplace facilities, grounds, cleaning, waste management and other soft services.
• Manage service contracts including cleaning, security, catering, pest control, fire systems, HVAC, grounds maintenance, uniforms and other site services.
• Lead facilities and minor project activities from planning through to completion.
• Take overall responsibility for site budgets, financial performance, forecasting and reporting.
• Direct, manage and develop ISS employees and service providers to achieve contractual KPIs and service standards.
• Build and maintain strong client relationships through proactive engagement and service delivery excellence.
• Develop and present regular operational and performance reports to the client and key stakeholders.
• Ensure compliance with all legislative, environmental, safety and regulatory requirements.
• Manage contractor performance and service provider compliance to maximise value and service outcomes.
• Drive continuous improvement initiatives and implement industry best-practice facilities management processes.
• Support site business planning, objective setting and operational strategy execution.

Skills

Leadership

Budgeting

Stakeholder engagement

Project management

Workplace Health & Safety

Communication

Organisational skills

Report writing

Education

Degree in Engineering

Degree in Property/Facilities Management

Tools

Excel

Word

PowerPoint

Job description

ISS is seeking an experienced Facility Manager to lead on-site Facilities Management at the Wahgunyah site. You will oversee the delivery of hard and soft services, manage budgets, and drive continuous improvement while collaborating with the client and partners.

Reporting to the Key Account Manager, you will guide a team and service providers to meet KPIs, ensure safety and compliance, and deliver exceptional service outcomes in a dynamic environment.