Personal Banking Advisor

Westpac Bank; Maitland City Council; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Comprehensive training

Hands-on guidance

Employee mortgage rates

Job summary

Westpac Bank in Maitland, NSW is seeking a Personal Banking Advisor to assist customers with their banking needs, offer tailored advice, open accounts, and help manage everyday finances while building strong relationships.

This full-time role includes comprehensive training, hands-on guidance from a supportive team, and opportunities to grow your career while helping customers access Westpac products and services.

Qualifications

• Experience meeting and exceeding KPI targets alongside delivering excellent customer service.
• Strong communication and time management skills.
• Passion for building relationships to support banking needs.
• Willingness to learn and grow professionally.

Responsibilities

• Assist customers with banking needs and offer tailored advice.
• Open accounts and manage routine financial tasks.
• Provide guidance on Westpac products and services.
• Build lasting relationships to enhance customer experience.

Skills

Customer service

Communication skills

Time management

Sales orientation

Job description

Create your best future and join Westpac Greenhills / Maitland as a Personal Banking Advisor.

What's the role?

A Personal Banking Advisor at Westpac is a professional who assists customers with their banking needs, offering tailored advice and solutions. They help with tasks like opening accounts, managing finances, and providing guidance on Westpac's products and services. Their role is customer-focused, aiming to build strong relationships and ensure a positive banking experience.

What do I need?

• Thrive in dynamic, fast-paced environments with variety in daily tasks.
• Proven experience in meeting and exceeding KPI targets while delivering exceptional customer service.
• Passion for building and maintaining strong customer relationships to support sales and banking needs.
• Strong communication skills and excellent time management.
• A willingness to learn and grow professionally.

This is a full-time position, working 38hours per week with the hours working Monday & Thursday 8.30am - 4.45pm, Tuesday, Wednesday & Friday 8.30am - 4.30pm.

No banking experience? No problem. At Westpac, we’re committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands‑on guidance and resources to help you master everything you need to flourish in your new role. We’re here to empower you with the knowledge and skills to thrive and advance your career with us!

We’re obsessed with becoming our customers’ #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee‑only mortgage rates!
• A variety of leave options including Culture, Lifestyle and Wellbeing leave
• Tailored learning and development opportunities to help your grow your career within the bank
• Lots of opportunities to give back to the Community by getting involved in our many volunteering initiatives

Create your future today

We’re all about creating a supportive and inclusive community. We welcome everyone - no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on ourwebsite.