Personal Banking Advisor

Westpac Bank; Mackay Regional; On-site; AUD 26,000 - 34,000; Part time

Benefits offered by this job

Mortgage rate discounts

Leave: Culture, Lifestyle and Wellb e?

Job summary

Westpac Bank in Mackay, QLD is seeking a Personal Banking Advisor to assist customers with everyday banking, open accounts, manage finances and provide product guidance. This part-time role runs 20.25 hours per week across Monday, Tuesday and Wednesday, 8.45am to 4.30pm.

You will be expected to meet KPI targets while delivering exceptional service. Strong communication and time management are essential. Westpac offers comprehensive training and a supportive team to help you grow in your career.

Qualifications

• Thrive in dynamic, fast-paced environments.
• Proven experience in meeting KPI targets while delivering exceptional customer service.
• Passion for building and maintaining strong customer relationships to support sales and banking needs.
• Strong communication skills and excellent time management.
• Willingness to learn and grow professionally.

Responsibilities

• Assist customers with opening accounts and managing finances.
• Provide guidance on Westpac's products and services.
• Build and maintain strong customer relationships to support banking needs.
• Deliver excellent customer service and achieve KPIs.
• Work in a supportive team with comprehensive training.

Skills

Customer service

KPI targets

Relationship building

Communication skills

Time management

Willingness to learn

Job description

Create your best future and join Westpac Mackay, QLD as a Personal Banking Advisor.

What's the role?

A Personal Banking Advisor at Westpac is a professional who assists customers with their banking needs, offering tailored advice and solutions. They help with tasks like opening accounts, managing finances, and providing guidance on Westpac's products and services. Their role is customer-focused, aiming to build strong relationships and ensure a positive banking experience.

What do I need?

• Thrive in dynamic, fast-paced environments with variety in daily tasks.
• Proven experience in meeting and exceeding KPI targets while delivering exceptional customer service.
• Passion for building and maintaining strong customer relationships to support sales and banking needs.
• Strong communication skills and excellent time management.
• A willingness to learn and grow professionally.

This is a part-time position, working 20.25hours per week with the hours across Monday, Tuesday and Wednesday. 8.45am to 4.30pm.

No banking experience? No problem. At Westpac, we’re committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands‑on guidance and resources to help you master everything you need to flourish in your new role. We’re here to empower you with the knowledge and skills to thrive and advance your career with us!

We’re obsessed with becoming our customers’ #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• A variety of leave options including Culture, Lifestyle and Wellbeing leave
• Tailored learning and development opportunities to help your grow your career within the bank
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives

Create your future today

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on ourwebsite.