Personal Banking Advisor - Kew, VIC

Westpac; Kew; On-site; AUD 30,000 - 47,000; Part time

Job summary

Westpac in Kew, NSW is seeking a part-time Personal Banking Advisor to support our branch network. You will welcome customers, discuss needs, and provide tailored banking solutions both in person and over the phone, with referrals to specialist teams when appropriate.

The role is approx. 19 hours per week, across days set to suit, with travel to other Westpac branches as required. Mandarin/Cantonese capability is highly advantageous and training is provided.

Qualifications

• Mandarin / Cantonese language capability
• Customer service and sales experience in a customer-facing/phone-based role with targets
• Resilience under pressure
• Comfortable working toward sales/referral targets and calling customers
• Numerical capability, cash handling and financial transactions
• Energetic personality with a passion for helping people
• Willing to learn and adapt to new banking procedures and technologies

Responsibilities

• Welcome customers at Westpac to the branch and engage in conversations to uncover needs and tailor banking solutions
• Assist customers to achieve financial goals in-person and over the phone
• Refer customers to specialised Banking teams when needed
• Be flexible to cover planned and unplanned leave across Westpac branches in the area and travel as required

Skills

Mandarin Cantonese

Customer service

Sales experience

Resilience

Phone communication

Numerical skills

Adaptability

Learning mindset

Job description

• Permanent part-time opportunities available at Westpac’s Kew branch
• Mandarin / Cantonese language capability is highly advantageous
• Genuine opportunity to begin a long-lasting career
• Hours:19 hours per week

As a Personal Banking Advisor, you’ll be at the heart of our branch network, welcoming our customers to Westpac and engaging in meaningful conversations to uncover their needs and provide them with tailored banking solutions. You will utilise your product knowledge to assist customers in achieving their financial goals – both in-person and over the phone – and referring them on to our specialised Banking teams when necessary. This is a rewarding role which will see your dedication and expertise empower customers to make the most of their money, each and every day!

This is a part-time, branch-based role of approx. 19 hours per week, across days and times to be agreed upon with the successful candidate!This role may require you to cover planned and unplanned leave across other Westpac Group branches in the area, so the ability to travel and flexibility is essential.

What do I need?

• Mandarin / Cantonese language capability is highly advantageous
• Customer service and sales experience,ideally in a customer-facing / phone-based role withexperience of working to targets
• Resilience, with an ability to remain calm and composed whilst managing challenging situations
• Comfortable in working towards sales / referral targets and calling customers over the phone
• Numerical capability, ideally with proficiency in cash handling and counting, with ability to complete financial transactions with accuracy
• An energetic personality coupled with a genuine passion for helping people!
• The will to learn and adapt to new banking procedures and technologies

No banking experience? No problem. Your vibrant personality, eagerness to learn and commitment to delivering an exceptional customer service are key to excel in this role. At Westpac, we’re committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands‑on guidance and resources to help you master everything you need to flourish in your new role. We’re here to empower you with the knowledge and skills to thrive and advance your career with us!

Our Promise to You

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac Group the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• A variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the community by getting involved in our many volunteering initiatives.

Create Your Future Today

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the ‘Diversity, Sustainability and Flexibility’ section.