Personal Banking Advisor

Westpac; Mackay Regional; On-site; AUD 52,000 - 67,000; Part time

Benefits offered by this job

Banking product discounts

Leave options: Culture & Wellbeing

Learning & development

Community volunteering

Job summary

Westpac Caneland's is seeking a Personal Banking Advisor who will assist customers with everyday banking needs, offer tailored advice and solutions, and help with opening accounts and managing finances.

No banking experience? No problem. Westpac provides comprehensive training and hands-on guidance to help you flourish in your role, while a supportive team and KPI-driven environment help you grow your career in the region.

Qualifications

• KPI targets achievement and delivering customer service.
• Strong customer relationship skills and sales support mindset.
• Excellent communication and time management abilities.
• Willingness to learn and grow professionally.

Responsibilities

• Assist customers with banking needs and provide tailored advice and solutions.
• Help with opening accounts and managing finances for clients.
• Provide guidance on Westpac products and services to customers.
• Build and maintain relationships to support sales and customer satisfaction.

Skills

KPI targets achievement

Customer service

Relationship building

Communication

Time management

Willingness to learn

Job description

Create your best future and join Westpac Caneland's as a Personal Banking Advisor.

What's the role?

A Personal Banking Advisor at Westpac is a professional who assists customers with their banking needs, offering tailored advice and solutions. They help with tasks like opening accounts, managing finances, and providing guidance on Westpac's products and services. Their role is customer-focused, aiming to build strong relationships and ensure a positive banking experience.

What do I need?

• Thrive in dynamic, fast-paced environments with variety in daily tasks.
• Proven experience in meeting and exceeding KPI targets while delivering exceptional customer service.
• Passion for building and maintaining strong customer relationships to support sales and banking needs.
• Strong communication skills and excellent time management.
• A willingness to learn and grow professionally.

This is a part-time position, working 36.5 hours per week with the hours working Monday to Friday.

No banking experience? No problem. At Westpac, we’re committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands‑on guidance and resources to help you master everything you need to flourish in your new role. We’re here to empower you with the knowledge and skills to thrive and advance your career with us!

We’re obsessed with becoming our customers’ #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• A variety of leave options including Culture, Lifestyle and Wellbeing leave
• Tailored learning and development opportunities to help your grow your career within the bank
• Lots of opportunities to 'give back' to the Community by getting involved in our many volunteering initiatives

Create your future today

We’re all about creating a supportive and inclusive community. We welcome everyone - no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website.

We may close this job advertisement earlier than the advertised closing date if suitable candidates are identified. We encourage you to apply as soon as possible.