Personal Banking Advisor

Nearheal; Mackay Regional; Hybrid; AUD 48,000 - 56,000; Part time

Benefits offered by this job

Employee mortgage discounts

Culture, Lifestyle and Wellbeing leave

Learning and development opportunities

Community volunteering initiatives

Job summary

Westpac Caneland's is seeking a Personal Banking Advisor in Mackay Regional to assist customers with banking needs, open accounts, and provide tailored advice on products and services.

The role emphasizes building strong relationships, achieving KPI targets, and delivering exceptional service. Training is provided, with a supportive team to help you thrive and progress in your banking career.

Qualifications

• Experience in meeting KPI targets and delivering exceptional customer service.
• Strong communication and time management skills.
• Willingness to learn and grow professionally.
• Passion for building and maintaining customer relationships to support sales and banking needs.

Responsibilities

• Assist customers with banking needs including opening accounts and managing finances.
• Provide tailored advice and solutions on Westpac's products and services.
• Build and maintain strong customer relationships to support sales goals.
• Contribute to a positive banking experience and customer satisfaction.

Skills

Customer service

KPI targets

Relationship building

Communication skills

Time management

Job description

Create your best future and join Westpac Caneland's as a Personal Banking Advisor.

What's the role?

A Personal Banking Advisor at Westpac is a professional who assists customers with their banking needs, offering tailored advice and solutions. They help with tasks like opening accounts, managing finances, and providing guidance on Westpac's products and services. Their role is customer-focused, aiming to build strong relationships and ensure a positive banking experience.

What do I need?

• Thrive in dynamic, fast-paced environments with variety in daily tasks.
• Proven experience in meeting and exceeding KPI targets while delivering exceptional customer service.
• Passion for building and maintaining strong customer relationships to support sales and banking needs.
• Strong communication skills and excellent time management.
• A willingness to learn and grow professionally.

This is a part-time position, working 36.5 hours per week with the hours working Monday to Friday.

No banking experience? No problem. At Westpac, we’re committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands‑on guidance and resources to help you master everything you need to flourish in your new role. We’re here to empower you with the knowledge and skills to thrive and advance your career with us!

We’re obsessed with becoming our customers’ #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• A variety of leave options including Culture, Lifestyle and Wellbeing leave
• Tailored learning and development opportunities to help your grow your career within the bank
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives

Create your future today

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on ourwebsite.

We may close this job advertisement earlier than the advertised closing date if suitable candidates are identified. We encourage you to apply as soon as possible.

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