Permanent Impairment Specialist

Eml Group; Tweed Heads; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible work from home

Wellbeing program

Salary reviews

Parental leave

RewardsHub discounts

Learning & development

Counselling services

Company events

Job summary

EML is a leading workers compensation and personal injury claims management business. The team based in Sydney or Tweed Heads is expanding, with a full-time permanent role offering hybrid work from home up to 2 days per week.

The role focuses on implementing a proactive, specialised approach to managing whole person impairment claims and providing technical guidance in strategy and outcomes for IfNSW agencies, aligning with guidelines and timeframes.

Qualifications

• Excellent understanding of NSW workers compensation legislation.
• Strong communication, attention to detail, and time management are essential.
• Understanding of permanent impairment benefits and dispute determination.
• At least 12 months experience in claims management.

Responsibilities

• Manage permanent impairment claims within set targets and KPIs for IfNSW agencies.
• Deliver permanent impairment claim outcomes in line with Quality Measures and regulatory requirements.
• Provide legal and technical support to strategically manage disputes and litigation in WPI claims.
• Attend teleconferences, conciliation and arbitration hearings as required.
• Demonstrate effective working relationships with internal and external stakeholders.
• Support relationships with external legal providers and clients connected to the IfNSW business unit.

Skills

Claims management

Strong communication

Attention to detail

Time management

Job description

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Sydney or Tweed Heads you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

Reporting to the Team Leader, the main purpose of this role is to implement a pro-active, specialised approach to the management of whole person impairment (WPI) and provide technical guidance in relation to the strategic management of WPI claims. You will be managing the end-to-end determination of WPI claims for IfNSW agencies in accordance with applicable guidelines, procedures and timeframes.

This will be a full time, permanent position based in the Sydney or Tweed Heads office, with flexibility to work from home up to 2 days.

Your Responsibilities

• Manage permanent impairment claims within set targets and KPIs for IfNSW agencies
• Deliver permanent impairment claim outcomes in line with Quality Measures and legislative requirements.
• Provide legal and technical support to strategically manage disputes and litigation in WPI claims
• Attend teleconferences, conciliation and arbitration hearings as required
• Demonstrate effective working relationships with key internal and external stakeholders as measured by feedback from key stakeholders and outcomes on claims
• Support relationships with external legal providers and clients connected to the IfNSW business unit

About You

• Excellent understanding of the NSW Workers compensation legislation and the associated regulations
• Strong communication, attention to detail and time management skills are essential for this role
• Understanding of permanent impairment benefits and an understanding of dispute determination in the Personal Injury Commission
• At least 12 months experience in claims management

What We Offer

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

• A diverse and collaborative team culture like no other
• Flexibility to work from home to support work/life balance
• A corporate wellbeing program with discounted health insurance and gym membership
• Generous discounts from over 350 retailers through our RewardsHub program
• Comprehensive learning and development opportunities to help you reach your full potential
• Access to support and counselling services with work or personal matters, through our Employee Assistance Program
• Companywide events to stay connected and celebrate success
• Entitlement to annual company incentive scheme + salary reviews
• Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits.