Wpi Claims Specialist

Eml Group; South Australia; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Flexible work from home

Wellbeing program

RewardsHub discounts

Learning & development

Employee assistance program

Annual incentive

Parental leave

Job summary

EML in Adelaide is seeking a WPI Claims Specialist to help injured workers navigate the Whole Person Impairment process and secure the correct entitlements. This permanent full-time role combines analytical work with high-level client support and collaboration with stakeholders.

You will review claims, gather medical evidence, assess impairment, and determine entitlements while maintaining compliance with guidelines. Flexible work from home up to two days per week after training.

Qualifications

• Tertiary studies or experience in legal, mediation or dispute resolution is advantageous.
• Customer-focused or professional services experience.
• Strong customer service, communication and relationship-building skills.
• Excellent problem-solving and decision-making abilities.
• Strong organisational skills and attention to detail.
• Confident navigating challenging conversations and negotiating outcomes.
• Growth mindset, resilience and a collaborative approach to work.

Responsibilities

• Manage inbound and outbound calls and directing customers queries accordingly while requesting information to assist in the liability assessment process
• Completing comprehensive reviews of workers' compensation claims
• Requesting and obtaining relevant medical evidence in line with the Impairment Assessment Guidelines
• Investigating and analysing medical, allied health and factual information relating to a worker's injury
• Preparing WPI document bundles and assessment requests
• Determining injured workers' entitlement to impairment benefits
• Communicating regularly with injured workers, legal representatives and key stakeholders
• Managing claims in accordance with legislative requirements, guidelines and timeframes
• Contributing to positive customer and stakeholder outcomes through proactive service and support

Skills

Legal knowledge

Customer service

Communication skills

Organisational skills

Problem solving

Job description

Job Description

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Adelaide, you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose. In this role, you'll use your analytical skills, attention to detail, and customer focus to help injured workers navigate the Whole Person Impairment (WPI) process and ensure they receive the correct entitlement for their compensable injury. Working as a specialist in WPI claims, you will investigate, assess and determine impairment entitlements while providing a high level of support to workers, employers and other stakeholders. This is a permanent, full-time position based in our Adelaide office, with flexibility to work from home up to 2 days per week once fully trained.

YOUR RESPONSIBILITIES

• Manage inbound and outbound calls and directing customers queries accordingly while requesting information to assist in the liability assessment process
• Completing comprehensive reviews of workers' compensation claims
• Requesting and obtaining relevant medical evidence in line with the Impairment Assessment Guidelines
• Investigating and analysing medical, allied health and factual information relating to a worker's injury
• Preparing WPI document bundles and assessment requests
• Determining injured workers' entitlement to impairment benefits
• Communicating regularly with injured workers, legal representatives and key stakeholders
• Managing claims in accordance with legislative requirements, guidelines and timeframes
• Contributing to positive customer and stakeholder outcomes through proactive service and support

ABOUT YOU

• Tertiary studies or previous experience in legal, mediation or dispute resolution is advantageous
• Previous experience in a customer-focused or professional services environment.
• Strong customer service, communication and relationship-building skills.
• Excellent problem-solving and decision-making abilities.
• Strong organisational skills and attention to detail.
• Confident navigating challenging conversations and negotiating outcomes.
• A growth mindset, resilience and a collaborative approach to work.

WHAT WE OFFER

• We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion.
• We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
• EML provides career opportunities and great employee benefits, including:
  • A diverse and collaborative team culture like no other
  • Flexibility to work from home to support work/life balance
  • A corporate wellbeing program with discounted health insurance and gym membership
  • Generous discounts from over 350 retailers through our RewardsHub program
  • Comprehensive learning and development opportunities to help you reach your full potential
  • Access to support and counselling services with work or personal matters, through our Employee Assistance Program
  • Companywide events to stay connected and celebrate success
  • Entitlement to annual company incentive scheme + salary reviews
  • Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits.

About Us

There's huge satisfaction from knowing that your talent and hard work has a purpose. You will be making a difference that counts. Our people care about making a difference. We are looking for people who share our commitment to positive change. Once we have found you, we pull out all the stops to keep you. The focus and support we provide for career development are one of the reasons we have such a vibrant, engaged, and talented team. You will not be forgotten here. Your career at EML will be full of opportunities to gain new skills, work, grow and succeed with us.