Performance, Insights & Improvement Lead

St Vincent de Paul Society Queensland; City of Brisbane; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Salary packaging

Employee Assistance Program

Inclusive environment

Job summary

St Vincent de Paul Society Queensland is seeking a highly analytical Performance, Insights & Improvement Lead to interpret organisational performance and turn data into practical actions that improve outcomes across the business.

Reporting to the Service Enablement State Manager, this permanent, full-time role (38 hours per week) based in South Brisbane will partner with leaders to measure performance, identify trends and drive continuous improvement.

Qualifications

• Relevant qualification or demonstrated experience in business analysis, performance reporting, data analysis, project management, programme evaluation or related field.
• Ability to translate complex information into clear findings and actionable reporting.
• Experience developing performance reports, dashboards or organisational measures.
• Strong analytical and problem-solving skills with attention to accuracy and privacy.
• Experience with business intelligence or reporting systems is desirable.

Responsibilities

• Translate complex information into clear findings and decision-ready reporting.
• Develop performance reports, dashboards and organisational measures.
• Identify performance trends, risks and opportunities to support improvements.
• Partner with leaders to measure impact and drive evidence-based change.
• Embed a culture of performance, continuous improvement and informed decision-making.

Skills

Business analysis

Performance reporting

Data analysis

Project management

Programme evaluation

Continuous improvement

Education

Relevant qualification in business analysis or related field

Job description

Performance, Insights & Improvement Lead

At Vinnies, we are what we do. We believe in making a difference. We are one of Queensland’s most-loved charitable organisations and are committed to leading with our values and mission at heart. We work together to build a legacy that we can be proud of, supporting those in need within our communities. Our companions are why our journey started, striving to shape a more just and compassionate society. Our employees, members and volunteers are the reason our journey continues, and why we will succeed.

What we can offer you

Work with a purpose – not your average organisation and not your average role!

Competitive hourly rate and excellent employment benefits under our Employee Agreement

Salary packaging arrangements – helping you save on tax

Access to our Employee Assistance Program – our employees are our most valuable asset

A welcoming and inclusive environment where you’ll always feel part of a team

The Role

We are seeking a highly analytical and improvement-focused Performance, Insights & Improvement Lead to help Vinnies Housing interpret organisational performance and turn data into practical actions that improve outcomes across the business.

Reporting to the Service Enablement State Manager, this role works across the organisation to transform operational, property, financial, compliance and tenant information into meaningful insights that support strategic planning, operational excellence and sustainable growth. You will identify performance trends, emerging risks and improvement opportunities to support informed decision-making.

More than a reporting role, you will partner with leaders to understand performance drivers, measure impact and support evidence-based improvements that strengthen organisational capability and outcomes.

This is an exciting opportunity to help shape the future of Vinnies Housing by embedding a culture of performance, continuous improvement and informed decision-making as the organisation continues to grow and expand its housing services.

This is a Permanent, Full-time position (38 hours per week) based in our State Administration Office in South Brisbane.

About You

To be successful in this role, you will have:

Relevant qualification or demonstrated experience in business analysis, performance reporting, data analysis, project management, programme evaluation, continuous improvement or a related field.

Demonstrated ability to translate complex information into clear findings, practical recommendations and decision-ready reporting.

Experience developing performance reports, dashboards, organisational measures or reporting frameworks.

Strong analytical, investigative, facilitation and problem-solving skills, with high attention to accuracy, evidence, privacy and information integrity.

Strong written communication and report-writing skills, including presenting complex matters concisely.

Experience with business intelligence and reporting systems is desirable.

Experience in community housing, tenancy services, human services, government‑funded programmes or another regulated environment is desirable.

Understanding of and commitment to the philosophy, mission and values of the St Vincent de Paul Society Queensland, and ability to work in accordance with its policies and procedures.

If this sounds like your next challenge, we’d love to hear from you!

Having the right people in our team is important to us. Before joining our team, we’ll undertake pre‑employment checks including references, a police check, and proof of qualifications/licences.

We are committed to meaningful equity and diversity in our workforce. Applications from Aboriginal and Torres Strait Islander peoples is strongly encouraged. To be eligible for this position you must have an appropriate visa to work in Australia/New Zealand.