Performance and Systems Improvement Analyst

Country Fire Authority (CFA); Melbourne; Hybrid; AUD 90,000 - 125,000; Full time

Benefits offered by this job

Meaningful Purpose

Work-Life Balance

Hybrid work options

Discounts

Wellbeing programs

Member Assistance

Job summary

Country Fire Authority (CFA) in Burwood East, VIC, seeks a Performance and System Improvement Analyst to drive continuous improvement and strengthen operational performance.

You will analyse large datasets, identify trends, and deliver insights that inform decisions and service delivery, while maintaining business intelligence applications and guiding improvement projects. The role emphasizes collaboration with stakeholders across CFA to enhance systems and processes.

Qualifications

• Experience in data analytics and translating insights into actions.
• Strong ability to analyse large datasets and identify trends.
• Proven track record coordinating projects and engaging stakeholders.

Responsibilities

• Analyse large datasets to identify trends and opportunities for improvement.
• Deliver insights to support informed decision-making and service delivery.
• Maintain and enhance business intelligence applications and automate processes.

Skills

Data analysis

Performance reporting

Stakeholder engagement

Systems knowledge

Project coordination

Education

Tertiary qualifications in data analytics or business

Tools

SQL

Power BI

Job description

Performance and Systems Improvement Analyst

Country Fire Authority (CFA) – Burwood East VIC

13h ago , from Country Fire Authority (CFA)

CFA is an emergency service that places the community at the centre of everything we do. We work to protect lives and property across Victoria, every hour of the day.

Our organisation is made up of employees working alongside more than 51,000 volunteers. We value the different skills, experience and viewpoints that people bring, because they strengthen how we operate and support the services Victorians rely on.

We aim to be a workplace where people feel supported to do meaningful work, develop professionally and contribute to outcomes that matter to the people and places we serve.

To learn more about who we are and the work we do, visit our About Us page.

About the Role

CFA is seeking a Performance and System Improvement Analyst to support continuous improvement and strengthen operational performance across the organisation.

Working within the Performance Improvement team, you will analyse large datasets, identify trends and opportunities for improvement, and deliver insights that support informed decision-making and service delivery.

You will play a key role in maintaining and enhancing business intelligence applications, resolving system issues and supporting performance improvement initiatives. This is a people-focused role, working collaboratively with stakeholders across CFA. You will provide specialist advice, guide team members and contribute to projects that improve systems, automate processes and operational capability.

This role offers the opportunity to turn data and insights into practical improvements that support CFA's operational effectiveness.

About You

You are an analytical and people-centric professional who enjoys turning data into meaningful insights and identifying opportunities to improve systems, processes and performance.

To succeed in this unique role, you will bring:

• Experience in data analysis, performance reporting and translating insights into practical improvements.
• Strong systems knowledge and problem-solving skills, with the ability to troubleshoot and improve business applications.
• Demonstrated experience coordinating projects and continuous improvement initiatives.
• Strong communication and stakeholder engagement skills, with the ability to influence and collaborate effectively.
• Excellent organisational skills, with strong attention to detail and the ability to manage competing priorities and deliver outcomes.

Tertiary qualifications in data analytics, business or a related discipline, or equivalent experience in data analytics or project management within a complex environment, are also required.

Why choose CFA

• Meaningful Purpose: Your contribution truly makes a difference
• Work-Life Balance: Paid parental leave, generous leave provisions
• Flexibility: Hybrid work options with flexible work arrangements
• Discounts: Emergency Memberlink discounts on various services
• Wellbeing Focus: Health Ready programs, flu vaccinations
• Member Assistance Program: Access support across 8 service pathways

Pre-employment Checks

Offers of employment will only be made to candidates who are able to successfully complete a Nationally Coordinated Criminal History Check, Working Rights Check and hold a valid Working with Children Check. You will also be required to provide at least two professional references.

What to expect from our recruitment process

CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves. First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.

If at any stage of the recruitment and selection process you require an alternative format to the application material or reasonable adjustment to the interview arrangements, please don't hesitate to contact the person listed on the ad or alternatively, email ***********@cfa.vic.gov.au

The Country Fire Authority (CFA) values your privacy. We will use the information you provide when you are applying for employment with us for the purpose of recruitment, selection, evaluation and appointment and to report on anonymised key metrics (e.g. diversity). The information we collect will be handled in accordance with privacy laws, including the Privacy and Data Protection Act 2014.You can view our Privacy Statement here. For access and correction of the information we have collected, contact ***********@cfa.vic.gov.au