People Services Support

deliberatepractice; Melbourne; Hybrid; AUD 55,000 - 83,000; Full time

Job summary

deliberatepractice is seeking a capable People Services Support on a temporary basis in the Melbourne CBD with flexible work conditions. This role sits between a Coordinator and Advisor level and spans onboarding, HR administration, compliance and employee lifecycle activities.

You’ll be the trusted first point of contact for HR queries, support across systems and reporting, and contribute to process improvements and data integrity across the People function.

Qualifications

• Experience in People Services, HR operations, or advisory roles.
• Knowledge of employee lifecycle processes and HR administration.
• Experience with SAP SuccessFactors.
• Strong attention to detail and data accuracy.
• Excellent communication and stakeholder management.

Responsibilities

• Respond to queries through HR inbox and service channels; triage requests and provide guidance.
• Process onboarding, job and contract changes, mobility, offboarding and related documentation.
• Maintain high-quality employee, position and organisational data; complete transactions, validations and spot checks.
• Build effective relationships across People & Safety, People Partners, Centres of Expertise, digital teams, leaders and contractors.
• Support projects, system improvements and process changes including testing and communications.

Skills

HR operations

Stakeholder management

Problem solving

Independent working

Attention to detail

Tools

SAP SuccessFactors

Job description

CBD location with flexible work conditions6 months – possible extension
Excellent Hourly Rate

Fabulous opportunity to join a high performing People & Safety team and help deliver a seamless, high-quality employee experience across the full people lifecycle.

We’re looking for a capable and proactive People Services Support professional on a temporary basis. This role is ideal for someone who enjoys solving problems, providing practical HR support and working across people processes, systems, compliance and employee lifecycle activities.

Sitting between a Coordinator and Advisor level, you’ll work with a good degree of independence across day-to-day People Services activities, while knowing when to lift complex, sensitive or higher-risk matters.

As a key member of the People Advisory and Systems team, you’ll be a trusted first point of contact for HR queries and provide practical, timely support to employees, leaders, contractors, candidates and People team members.
You’ll support a broad range of activities, including:

• Responding to queries through the HR inbox and other service channels, triage requests, provide practical guidance and resolve or escalates matters within agreed service expectations.
• Processing onboarding, job and contract changes, mobility, offboarding and associated documentation, ensuring approvals, evidence and data are complete and accurate.
• Maintaining high-quality employee, position and organisational data, complete transactions, validations and spot checks, employee compliance, troubleshoot routine system issues and support accurate reporting.
• Building effective relationships across People & Safety, People Partners, Centres of Expertise, Digital teams, leaders, employees, contractors, candidates and delivery partners.
• Contributing to People projects, system improvements and process changes, including testing, readiness activities, process mapping, communications and implementation

You’ll bring strong HR operations experience and a practical, service-focused approach. You’re comfortable working independently, managing competing priorities and making sound decisions within established processes and governance.

You’ll ideally have:

• Experience in a People Services, HR operations, HR advisory or similar environment.
• Strong understanding of employee lifecycle processes and HR administration.
• Experience working with SAP SuccessFactors.
• Strong attention to detail and a commitment to data accuracy and compliance.
• Strong organisational skills and the ability to manage multiple requests while meeting service expectations and SLAs.
• Excellent communication and stakeholder management skills.
• A collaborative approach and willingness to share knowledge and contribute to continuous improvement.

This is an opportunity to make a genuine impact in a role that sits at the heart of the employee experience. You’ll work across a diverse range of People activities, build strong relationships across the organisation and contribute to improving the way HR services, systems and processes are delivered.

If you’re an experienced HR professional who enjoys combining customer service, operational HR, systems, compliance and continuous improvement, we’d love to hear from you.

deliberatepractice is a vibrant, contemporary, leading HR consulting firm. For over 16 years we have partnered organisations and individuals to See Change Work, drawing upon our deep specialisation in HR Recruitment, Leadership Assessment & Development and Outplacement.