People Operations Lead

ELMO; Sydney; On-site; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Paid parental leave

Birthday leave

Learning & development

Mental health/EAP programs

Novated leasing

Job summary

ELMO Software Pty Ltd is seeking a People Operations Lead to own the day-to-day delivery of the People & Culture function in Sydney. You will establish a service-oriented operating model, improve data quality, and oversee HRIS, workflows and cross‑functional partnerships to support growth.

You will drive automation and AI-enabled initiatives, partner with Technology and Product teams, and lead a distributed operations team across time zones to deliver high-quality HR support and data

Qualifications

• Experience leading HR Operations or People Operations.
• Strong knowledge of end-to-end people processes across the lifecycle.
• Experience coaching/coordinating an operations team across locations/time zones.
• Experience establishing service standards, operating rhythms, controls and QA practices.

Responsibilities

• Own the day-to-day operational delivery of ELMO’s People & Culture function.
• Lead HR Operations service delivery across workflows, standards, hand-offs and escalations.
• Oversee service channels and tools (BLOOM, Ask Poppy, Jira) and use data to identify recurring issues.
• Design, document and govern end-to-end P&C processes and data integrity.
• Deliver automation, AI-enabled workflows and self-service initiatives.
• Partner with Technology, Product and regional HR teams to scale improvements.

Skills

HR Operations

People Operations

HRIS

Process design

Data analytics

AI workflows

Education

Bachelor's degree in HRM/Business

Tools

Jira

Bloom HR Platform

HRIS systems

Job description

Founded in 2002, ELMO Software is the trusted provider of HR technology solutions to 2,000+ mid-sized organisations and more than one million end users across Australia and New Zealand.With a comprehensive suite of ISO-certified solutions that span the full employee lifecycle, ELMO Software is designed to scale as organisations grow. Flexible and configurable, ELMO’s one-stop HRIS fits to your specific needs and workflows.Through powerful technology, automation, data and analytics, ELMO Software empowers HR professionals to play an integral role in company decision making.

Life & Culture...

At ELMO you will be joining an epic team with the opportunity to make a big impact. We foster an authentic, collaborative, fun working environment and being an ELMOnian means you're part of an amazing team that will push you to grow, support you with challenges and allow you to shine. Some of our benefits include:

• Paid Parental leave - 12 weeks primary, 6 weeks secondary
• Birthday leave, YOU day each year, as well as connecting people leave (up to 2weeks working from anywhere)
• Inhouse Learning and Development initiatives
• ELMO Social and Diversity clubs
• Mental Health/EAP programs
• Flare Benefits (great discounts, novated leasing, salary sacrifice)

Our values:

• Reimagine What's Possible- We believe innovation is human at its core. By staying open, fearless, and adaptive, we continuously push boundaries - while keeping people at the heart of everything we do.
• Obsess over Customers– Everything we do is designed to positively impact our customers.
• Help Others Thrive- Be they colleagues, communities or customers, we champion ways to help others thrive.
• Be Fearlessly Optimistic- We bring unwavering positivity to any challenge, as we know it will drive meaningful change.

Please note: Our internal Talent Acquisition team has got this covered, we’re not open to using an agency for this role.

Job Description

As the People Operations Lead, you will own the day-to-day operational delivery of ELMO’s People & Culture function. Based in Sydney and reporting to the Head of P&C Business Partnering & People Operations, you will establish and continuously improve a service-oriented operating model that makes it easier for employees, leaders and P&C colleagues to access reliable, responsive support. You will lead HR Operations service delivery across workflows, service standards, hand-offs, escalations and Tier 0 to Tier 2 support. You will oversee service channels and tools including BLOOM, Ask Poppy, Jira and other P&C platforms, while using service data to identify recurring issues, improve responsiveness and reduce manual effort.

A key part of the role will be maintaining high-quality people data and HR systems, as well as designing, documenting and governing end-to-end P&C processes. You will strengthen operating procedures, controls, quality assurance and reporting across critical people processes, including remuneration, employee movements, documentation, exits and internal secondments.

You will also deliver initiatives across automation, AI, workflow design, self-service, reporting and employee and leader experience. Working closely with P&C leaders, Business Partners, Technology, Product and the Philippines-based HR Operations team, you will translate operational insight into scalable improvements and help ensure that ELMO’s people practices are accurate, accessible, efficient and fit for growth.

Skills and Experience:

Experience and Operational Leadership

• Experience leading HR Operations, People Operations, HRIS, shared services, service delivery or a comparable operational function.
• Strong understanding of end-to-end people processes and the employee and leader experience across the employee lifecycle.
• Experience coaching or coordinating an operations team, including across locations or time zones.
• Experience establishing service standards, operating rhythms, controls, measures and quality assurance practices.

Systems, Process and data

• Demonstrated experience administering or improving HR systems and maintaining high-quality people data.
• Strong capability in process design, workflow improvement, documentation and continuous improvement.
• Experience developing process maps, standard operating procedures, roles, hand-offs, controls and performance measures.
• Strong analytical skills, with the ability to convert operational data into practical insight and action.
• Experience, or demonstrable emerging capability, in designing and implementing AI-enabled workflows.
• Experience with HR technology platforms, HR data, HR processes and workflow tools is desirable.
• Experience designing or operating Tier 0 self-service and Tier 1/Tier 2 support models is desirable.

Stakeholder Partnership and Ways of Working

• Strong stakeholder-management skills and the ability to work effectively with senior P&C leaders, business leaders, Technology and Product teams.
• High attention to detail, sound judgement and a prevention-focused approach to operational risk.
• A practical, structured, customer-focused and improvement-oriented approach.
• Ability to balance responsive service delivery with the discipline to identify and resolve root causes.
• Experience working in a high-growth, technology-enabled or distributed organisation is desirable.
• Experience partnering with Product or Technology teams on customer-focused product initiatives is desirable.

ELMO Software Pty Ltd is an equal opportunity employer, and we encourage applicants from diverse backgrounds to join our team. Handling sensitive employee data means strict adherence to our ISO 27001:2022 certified security policies, and we are committed to responsible, secure AI in line with ISO 42001.