People Operations Co-ordinator

NEOS Life; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

NEOS Life is seeking a People Operations Co-ordinator to support day-to-day operations and deliver responsive, customer-friendly service. You will be the first point of contact for visitors, candidates, suppliers and external stakeholders, representing NEOS professionally.

Key duties include coordinating HR onboarding, recruitment activities with hiring managers and partners, maintaining People and Culture procedures, and promoting consistency, efficiency and compliance.

Qualifications

• A qualification in Human Resources or a related discipline is preferred.
• Minimum of five years' experience in a People and Culture, HR co-ordination or comparable people support role.

Responsibilities

• Co-ordinate key HR onboarding activities, ensuring all documentation, system requirements and new starter processes are completed accurately and on time.
• Co-ordinate recruitment activities in partnership with hiring managers and external recruitment partners, including candidate communication, interview scheduling and onboarding handovers.
• Support employee lifecycle processes and maintain clear, current People and Culture procedures and process documentation to promote consistency, efficiency and compliance.
• Strengthen employee engagement by co-ordinating communications, surveys, and internal campaigns.
• Support the HR Manager with employee relations matters and workplace escalations, including co-ordinating documentation and maintaining accurate records.
• Oversee the day-to-day presentation and functionality of office facilities, promptly co-ordinating the resolution of maintenance requirements.
• Co-ordinate catering, meeting logistics and workplace support for internal meetings and events.
• Provide a professional and welcoming experience for visitors to NEOS.
• Build effective relationships with external service providers and co-ordinate services in line with business requirements.

Skills

HR coordination

Interpersonal communication

Microsoft Office

Education

HR qualification or related discipline

Tools

Microsoft Office

Job description

As the NEOS People Operations Co-ordinator, you will play a key role in supporting the team's day-to-day operations and delivering responsive, customer-focused service. You will be a first point of contact and ambassador for NEOS, providing a professional and welcoming experience for visitors, candidates, suppliers and external stakeholders.

Key responsibilities

Co-ordinate key HR onboarding activities, ensuring all documentation, system requirements and new starter processes are completed accurately and on time.

Co-ordinate recruitment activities in partnership with hiring managers and external recruitment partners, including candidate communication, interview scheduling, pre-employment checks and onboarding handovers.

Support employee lifecycle processes and maintain clear, current People and Culture procedures and process documentation to promote consistency, efficiency and compliance.

Strengthen employee engagement by co-ordinating communications, surveys, and internal campaigns.

Support the HR Manager with employee relations matters and workplace escalations, including co-ordinating documentation, maintaining accurate records and assisting with timely follow-up actions.

Oversee the day-to-day presentation and functionality of office facilities, promptly co-ordinating the resolution of maintenance requirements.

Co-ordinate catering, meeting logistics and workplace support for internal meetings and events.

Provide a professional and welcoming experience for visitors to NEOS.

Build effective relationships with external service providers and co-ordinate services in line with business requirements.

About you

A qualification in Human Resources or a related discipline is preferred.

A minimum of five years' experience in a People and Culture, HR co-ordination or comparable people support role.

A proactive, solutions-focused approach with the ability to anticipate needs and follow through on commitments.

Sound judgement, reliability and a demonstrated commitment to maintaining confidentiality.

Strong interpersonal and written communication skills, with a professional and approachable style.

Confidence using AI and digital tools to improve processes and service delivery.

Proficiency in Microsoft Outlook, Excel, Word and PowerPoint.

About us

NEOS operates a new life insurance model. We are a promoter and administrator of retail and direct life insurance. We are the leader in employee engagement and client satisfaction in the Australian financial services market. Our mission is to make Life Insurance easy, easy for advisers, policy holders, insurers, reinsurers and trustees. We wish to create a frictionless path to owning Life Insurance. In our short lifetime, we have established a reputation for outstanding service due to the ease and simplicity of doing business with us. We call this The NEOS Experience. Most importantly, it's our firm belief that the only real source of sustainable advantage is the culture and the people that make up a business, which is why we only recruit the best – those with not only exceptional technical skills to do the job but, most importantly, a collaborative, service-orientated attitude.

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