People Experience Ops Partner (R6507)

Shield; Melbourne; On-site; AUD 95,000 - 140,000; Full time

Job summary

Shield AI is seeking a People Experience Operations Partner to own day-to-day HR operations for employees in multiple countries. You will manage onboarding, documentation, employee changes, leave and benefits administration, and coordination with payroll, finance, legal, and external providers.

You will work with the PX team and U.S.-based peers across time zones, balancing global practices with local employment requirements to deliver a high-quality employee experience.

Qualifications

• 5+ years in People Operations or HR operations across multiple countries.
• Experience onboarding, offboarding, employment documentation, leave administration, payroll inputs, and benefits administration.
• Understanding of country-specific employment requirements and when to involve Legal.
• Strong HR systems and data skills with operational reporting capabilities.
• Ability to work independently within policies and across time zones.
• Excellent communication and collaboration skills with sensitive information.
• Demonstrated success improving processes via automation or system changes.

Responsibilities

• Deliver consistent, locally relevant employee experience across international locations.
• Coordinate onboarding/offboarding with PX Partners, Talent Acquisition, IT, Payroll and Legal.
• Prepare employment contracts and amendments using local templates.
• Maintain HRIS records, reconcile information across systems.
• Coordinate payroll inputs, leave, and benefits with internal teams and providers.
• Serve as day-to-day contact for employees and managers, resolve queries and monitor service delivery.
• Support new-country launches with assigned operational workstreams.
• Partner with Global Mobility for immigration, work authorizations, relocations, and transfers.
• Support managers through performance reviews and development programs.
• Maintain process guides and compliance calendars in collaboration with specialist teams.
• Use feedback and reporting to identify gaps and drive improvements.
• Implement process improvements, automation, and system enhancements within global/local standards.
• Collaborate across countries/time zones with U.S.-based PX team.

Skills

People Ops

HR Operations

Onboarding

Offboarding

Payroll coordination

Benefits administration

HRIS reporting

Multi-country ops

Cross-functional collab

Tools

UKG

Workday

Jira

Job description

Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI's technology actively supports operations worldwide. For more information, visit www.shield.ai . Follow Shield AI on LinkedIn , X , Instagram , and YouTube .

About The Team

The People Experience (PX) Operations team supports a seamless employee lifecycle across onboarding, offboarding, employee data management, leave administration, benefits support, and compliance reporting. We partner with employees, managers, and cross-functional teams across Shield AI's international locations to ensure that core people processes are accurate, timely, locally compliant, and employee-centered.

About The Role

The People Experience Operations Partner owns day-to-day people operations for employees across assigned international countries. This role manages employee lifecycle processes, country-specific employment documentation, employee changes, leave and benefits administration, and operational coordination with payroll, finance, legal, and external providers.

You will work independently while staying closely connected to the central PX team and collaborating daily with U.S.-based peers across multiple time zones.

This position combines hands-on execution with process improvement, balancing consistent global practices with local employment requirements. The ideal candidate brings sound judgment, attention to detail, and experience navigating multi-country HR operations while delivering a high-quality employee experience across cultures and time zones.

What You’ll Do

• Deliver a consistent, locally relevant employee experience across assigned international locations, supporting employees and managers throughout the employment lifecycle.
• Coordinate onboarding and offboarding with PX Business Partners, Talent Acquisition, IT, Payroll, and Legal to ensure employment documentation, eligibility checks, equipment, systems access, payroll, and benefits are addressed at the appropriate milestones.
• Prepare employment contracts, amendments, and employee letters using approved local templates, coordinating review of nonstandard requirements with Legal or other specialists.
• Maintain accurate HRIS records and personnel files, process employee changes, and reconcile information across systems and providers.
• Coordinate payroll inputs, leave administration, and benefits support with internal teams and external providers.
• Serve as a day-to-day operational contact for employees, managers, local providers, and employers of record (EORs); resolve queries, monitor service delivery, and escal…
• Support new-country and entity launches by coordinating assigned operational workstreams for employment processes, systems, payroll, benefits, and employee support, including transitions from EOR arrangements.
• Partner with Global Mobility to coordinate documentation and milestones for immigration, work authorization renewals, relocations, and international transfers.
• Support managers through performance reviews, promotion cycles, talent reviews, and development programs by explaining established processes, coordinating activities, and tracking deadlines.
• Maintain process guides, employee resources, and compliance calendars, partnering with specialist teams on reporting and audit requirements.
• Use employee feedback and operational reporting to identify service gaps, resolve recurring issues, and improve the employee experience.
• Implement process improvements, automation, and system enhancements within established global standards and local requirements.
• Collaborate across countries and time zones, maintaining effective handoffs and close alignment with U.S.-based peers and the central PX team.

What You'll Bring

Required qualifications

• 5+ years of relevant experience in People Operations, HR operations, or a related HR role, including hands-on responsibility for employee lifecycle processes across multiple countries.
• Experience managing onboarding, offboarding, employment documentation, leave administration, payroll inputs, and benefits administration in partnership with internal teams and external providers.
• Practical understanding of employment requirements in the countries supported, with sound judgment about when to involve Legal or other specialists.
• Strong HR systems and data skills, including maintaining accurate records, reconciling information, developing operational reports or dashboards, and translating data into actionable insights.
• Ability to work independently within established policies and processes, manage competing priorities, and meet deadlines across multiple countries and time zones.
• Strong communication and collaboration skills, with the ability to provide responsive, empathetic support to employees and managers while handling sensitive information appropriately.
• Demonstrated success resolving operational problems and improving processes through automation, system enhancements, or simpler ways of working.

Preferred Qualifications

• Experience with UKG, Workday, Jira, or similar HR and service-management platforms.
• Experience working with EOR partners, international mobility processes, new-country launches, or entity transitions.
• Experience in a growing technology, engineering, or defense business.
• Additional language skills relevant to the countries supported.

$95,000 - $140,000 a year

Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check.

Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.