People Experience Improvement Lead

The Royal Melbourne Hospital; Melbourne; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Salary packaging up to $12,000 tax‑sac

Generous leave entitlements including*

Monthly accrued day off (FT)

Job summary

The Royal Melbourne Hospital is seeking an experienced improvement professional to lead a 12‑month program to simplify and redesign People & Culture services across the employee lifecycle. You will review priority processes across Recruitment & Talent, People Services, People Information, Immigration and People Systems to build self‑service for employees and managers.

You will establish governance, measures and benefits realisation and build capability to embed improvements beyond the program.

Qualifications

• Significant experience leading complex improvement initiatives in a large organisation.
• Expertise in end-to-end process improvement, service design and operational excellence.
• Strong analytical and problem-solving skills with root-cause analysis.

Responsibilities

• Establish, lead and deliver a prioritised portfolio of People & Culture improvement initiatives.
• Lead end-to-end reviews and redesign of employee lifecycle processes.
• Identify drivers of operational demand and develop efficiency solutions.
• Use data to establish baselines and measure performance.
• Partner to maximise SuccessFactors capabilities and enable self-service.
• Apply user-centred design to improve employee experience.
• Engage stakeholders across the organisation to embed improvements.

Skills

Process design

Project management

Data analysis

Stakeholder engagement

Change management

Service design

SuccessFactors

Tools

SuccessFactors

Job description

Lead a 12-month program to simplify, redesign and improve People & Culture services across the employee lifecycle.

Working across Recruitment & Talent, People Services, People Information, Immigration and People Systems, you will lead the review and redesign of priority people processes, reducing unnecessary complexity, manual effort and operational demand while improving employee and manager self-service.

A key focus of the role will be establishing effective governance, prioritisation, measures and benefits realisation for continuous improvement, while building capability across People & Culture to ensure improvements are embedded and continue beyond the 12-month program.

Key Accountabilities

• Strategy, Improvement & Delivery - establish, lead and deliver a prioritised portfolio of People & Culture improvement initiatives
• Process & Service Design - lead end-to-end reviews and redesign of employee lifecycle processes
• Service Demand & Capacity - identify the drivers of operational demand and develop solutions that reduce unnecessary effort and improve service capacity
• Data, Insights & Service Performance - use data and operational insights to identify improvements, establish baselines and measure performance
• Digital Enablement - partner with key stakeholders to maximise SuccessFactors capabilities and enable greater self-service
• Employee Experience - apply user-centred design principles to create a simple, consistent and effective people experience
• Stakeholder & Change Leadership - partner and engage with stakeholders across the organisation to design, implement and embed sustainable improvements

About You

You are an experienced improvement professional who brings strong expertise in process and service design, business transformation and operational improvement. You will bring:

• Significant experience leading complex improvement initiatives in a large organisation.
• Expertise in end-to-end process improvement, service design and operational excellence, ideally within People & Culture.
• Strong analytical and problem-solving skills, including root-cause analysis and identifying opportunities to reduce operational demand.
• Experience leading cross-functional initiatives involving people, process, technology, risk and controls.
• Strong stakeholder engagement, facilitation and influencing skills, including with senior leaders.
• Experience leading change from design through to implementation, embedding and benefits realisation.

Benefits of Working at RMH

• Meaningful Work
  Make a real difference in the lives of patients, families and our community.
• Career Growth
  Access learning, development, and diverse career opportunities.
• Supportive Culture & Belonging
  Join in a diverse and values-led organisation built on kindness, collaboration and inclusion.
• Innovation
  Help shape the future of healthcare through research, technology and new models of care.
• World-Class Excellence
  Work alongside leading healthcare professionals at one of Australia's premier public hospitals, within the Parkville Precinct—one of the world's leading biomedical and research precincts.
• Enjoy great employee benefits
  Salary packaging of up to $12,000 tax free and generous leave entitlements, including additional annual leave and a monthly accrued day off for eligible full-time staff (role/EBA dependent).
• Work in the Parkville Precinct
  Work in the Parkville precinct with excellent public transport, onsite parking options and access to staff health services.

Interviews may commence as applications are received. Early applications are encouraged as the role may close once filled.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Healthcare Services More than 10,000 employees

The Royal Melbourne Hospital (RMH) began in 1848 as Victoria’s first public hospital.

Today our care extends from the City through Royal Park, with mental health and aged care services across the inner west.

We operate a statewide trauma service and lead centres of excellence across neurosciences, nephrology, oncology, cardiology and virtual health.

Our collaborations set new benchmarks in health excellence, including the world-renowned Peter Doherty Institute for Infection and Immunity, our joint venture with the University of Melbourne.

And while the work we’re doing takes us in inspiring new directions, we lead with kindness that defines a better standard of care.

The Royal Melbourne Hospital (RMH) began in 1848 as Victoria’s first public hospital.

Today our care extends from the City through Royal Park, with mental health and aged care services across the inner west.

We operate a statewide trauma service and lead centres of excellence across neurosciences, nephrology, oncology, cardiology and virtual health.

Our collaborations set new benchmarks in health excellence, including the world-renowned Peter Doherty Institute for Infection and Immunity, our joint venture with the University of Melbourne.

And while the work we’re doing takes us in inspiring new directions, we lead with kindness that defines a better standard of care.

The Royal Melbourne Hospital (RMH) began in 1848 as Victoria’s first public hospital.

Today our care extends from the City through Royal Park, with mental health and aged care services across the inner west.

We operate a statewide trauma service and lead centres of excellence across neurosciences, nephrology, oncology, cardiology and virtual health.

Our collaborations set new benchmarks in health excellence, including the world-renowned Peter Doherty Institute for Infection and Immunity, our joint venture with the University of Melbourne.

And while the work we’re doing takes us in inspiring new directions, we lead with kindness that defines a better standard of care.

The Royal Melbourne Hospital (RMH) began in 1848 as Victoria’s first public hospital.

Today our care extends from the City through Royal Park, with mental health and aged care services across the inner west.

We operate a statewide trauma service and lead centres of excellence across neurosciences, nephrology, oncology, cardiology and virtual health.

Our collaborations set new benchmarks in health excellence, including the world-renowned Peter Doherty Institute for Infection and Immunity, our joint venture with the University of Melbourne.

And while the work we’re doing takes us in inspiring new directions, we lead with kindness that defines a better standard of care.