People Experience Adviser

Macquarie Group; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

Macquarie is seeking a People Experience Advisor in Sydney on a 12-month maximum term contract. You will be the trusted contact for employees and people leaders, guiding inquiries, policies, and practices with a focus on a high-quality employee experience across Slack and phone channels.

You will contribute to onboarding, transfers, probation, remuneration, and performance processes, using data literacy and AI-enabled insights to influence People and Culture priorities.

Qualifications

• Experience as a People and Culture professional in a fast-paced, matrixed organisation.
• Well-developed data analysis and numeracy skills with the ability to prepare insights to inform decision making.
• Technology-driven mindset; eager to embrace and learn new tools to deliver innovative HR solutions including AI.
• Delivery-focused style and excellent judgement with strong verbal and written communication skills.
• Self-motivated with the ability to build and maintain relationships with a diverse stakeholder group at all levels.
• Customer service focused and comfortable working to deadlines and SLAs.

Responsibilities

• Be a trusted point of contact for employees and people leaders, guiding inquiries across Slack and phone.
• Shape onboarding, transfers, probation, remuneration, change and performance processes to be accurate and well-run.
• Collaborate with People and Culture Partners to generate data-driven insights.
• Contribute to knowledge sharing and standard operating procedures across the team.

Skills

People & Culture

Data analysis

AI literacy

Communication skills

Stakeholder management

Customer service

Job description

Our People Experience team delivers best-in-class HR services to our employees and people leaders across Macquarie. Supporting the Banking and Financial Services division, our retail banking and financial services business, you will play a trusted advisory role, partnering closely with the People & Culture team and specialist P&C teams to bring consistency, care, and continuous improvement to everything we do.

This role will be offered as a 12-month maximum term contract.

We are a global financial services group operating in 30 markets with 57 years of unbroken profitability. At Macquarie, you’re empowered to shape a career that is fulfilling and creates value. You will bring your insights and expertise to the task at hand and feel supported as you make your own kind of impact for a better future.

What role will you play?

As a People Experience Advisor, you will be a trusted point of contact for both our employees and people leaders, bringing insight, empathy, and sound judgement to every enquiry you handle across Slack and by phone. You'll draw on your knowledge of people policies and employment practices to guide employees and leaders confidently, know when to bring in specialist support, and consistently deliver an exceptional customer experience.

You’ll play a meaningful role in shaping how our people experience key career moments — onboarding, transfers, probation, remuneration, change and performance — ensuring these processes are accurate, and well-run, for both individuals and the leaders supporting them. You’ll bring a curious, improvement-minded approach to your work, using AI and data literacy to generate insights that support our People and Culture Partners and influence wider BFS priorities.

Working alongside colleagues across People and Culture, you’ll help spot patterns, solve recurring issues, and recommend smarter ways of working that improve the experience for employees and people leaders alike, while reducing risk. You’ll contribute to shared knowledge and standard operating procedures, support capability-building across the team, and bring a collaborative, coaching mindset.

What You Offer

• Experience as a People and Culture professional in a fast-paced, high-performing, matrixed organisation
• Well-developed data analysis and numeracy skills with the ability to prepare insights to inform decision making
• Possess a technology-driven mindset, eager to embrace and learn new tools to deliver innovative and forward-thinking HR solutions including AI
• Delivery-focused style and excellent judgement combined with strong verbal and written communication skills
• Self-motivated with the ability to build and maintain effective working relationships with a diverse stakeholder group at all levels in the organisation
• Customer service focussed and comfortable working to deadlines and SLAs

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

About Financial Management, People and Engagement

Financial Management, People and Engagement (FPE) provides a single interface for Macquarie’s businesses across key areas of people, strategy, communications and financial management. Comprising two pillars – Financial Management, and People and Engagement – it is responsible for managing the Group’s financial, tax and treasury activities and strategic priorities, fostering our culture through people and community engagement strategies, and engaging with stakeholders to protect and promote Macquarie’s reputation globally.

Inclusion at Macquarie

We are committed to providing an inclusive environment for all, where different experiences, skills and perspectives are valued and respected. Macquarie provides access to opportunities for all individuals regardless of race, colour, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other characteristic or circumstance.

We provide reasonable adjustments to individuals who may need support during the recruitment process and employment. If you require an adjustment, please let us know during the application process.