People Experience Adviser

Macquarie Bank Limited; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Macquarie Bank Limited is seeking a People Experience Advisor to partner with the People & Culture team, delivering HR services across the BFS division. This 12-month maximum term contract focuses on onboarding, policy guidance, and improving employee experiences with AI-enabled insights.

You will act as a trusted advisor to employees and leaders, ensuring accurate processes and a high level of service while collaborating with stakeholders across the organisation.

Qualifications

• Experience as a People and Culture professional in a fast-paced, matrixed organisation.
• Strong data analysis and numeracy skills to prepare insights for decision making.
• Technology-driven mindset, with openness to AI-enabled HR solutions.
• Delivery-focused style with sound judgement and excellent verbal/written communication.
• Ability to build and maintain relationships with diverse stakeholders at all levels.
• Customer service focus with ability to meet deadlines and SLAs.

Responsibilities

• Be a trusted point of contact for employees and people leaders across Slack and phone.
• Guide employees and leaders on people policies and employment practices.
• Support onboarding, transfers, probation, remuneration, and performance processes.
• Contribute to knowledge sharing, standard operating procedures, and capability-building.

Skills

People & Culture experience

Data analysis

AI literacy

Communication skills

Relationship building

Customer service

Job description

Our People Experience team delivers best-in-class HR services to our employees and people leaders across Macquarie. Supporting the Banking and Financial Services division, our retail banking and financial services business, you will play a trusted advisory role, partnering closely with the People & Culture team and specialist P&C teams to bring consistency, care, and continuous improvement to everything we do. This role will be offered as a 12-month maximum term contract.

We are a global financial services group operating in 30 markets with 57 years of unbroken profitability. At Macquarie, you’re empowered to shape a career that is fulfilling and creates value. You will bring your insights and expertise to the task at hand and feel supported as you make your own kind of impact for a better future.

What role will you play?

As a People Experience Advisor, you will be a trusted point of contact for both our employees and people leaders, bringing insight, empathy, and sound judgement to every enquiry you handle across Slack and by phone. You'll draw on your knowledge of people policies and employment practices to guide employees and leaders confidently, know when to bring in specialist support, and consistently deliver an exceptional customer experience.

You’ll play a meaningful role in shaping how our people experience key career moments — onboarding, transfers, probation, remuneration, change and performance — ensuring these processes are accurate, and well‑run, for both individuals and the leaders supporting them. You'll bring a curious, improvement‑minded approach to your work, using AI and data literacy to generate insights that support our People and Culture Partners and influence wider BFS priorities.

Working alongside colleagues across People and Culture, you'll help spot patterns, solve recurring issues, and recommend smarter ways of working that improve the experience for employees and people leaders alike, while reducing risk. You'll contribute to shared knowledge and standard operating procedures, support capability‑building across the team, and bring a collaborative, coaching mindset.

What you offer

• Experience as a People and Culture professional in a fast‑paced, high‑performing, matrixed organisation
• Well‑developed data analysis and numeracy skills with the ability to prepare insights to inform decision making
• Possess a technology‑driven mindset, eager to embrace and learn new tools to deliver innovative and forward‑thinking HR solutions including AI
• Delivery‑focused style and excellent judgement combined with strong verbal and written communication skills
• Self‑motivated with the ability to build and maintain effective working relationships with a diverse stakeholder group at all levels in the organisation
• Customer service focussed and comfortable working to deadlines and SLAs

About Financial Management, People and Engagement

Financial Management, People and Engagement (FPE) provides a single interface for Macquarie’s businesses across key areas of people, strategy, communications and financial management. Comprising two pillars – Financial Management, and People and Engagement – it is responsible for managing the Group’s financial, tax and treasury activities and strategic priorities, fostering our culture through people and community engagement strategies, and engaging with stakeholders to protect and promote Macquarie’s reputation globally.

Inclusion at Macquarie

We are committed to providing an inclusive environment for all, where different experiences, skills and perspectives are valued and respected. Macquarie provides access to opportunities for all individuals regardless of race, colour, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other characteristic or circumstance.

We provide reasonable adjustments to individuals who may need support during the recruitment process and employment. If you require an adjustment, please let us know during the application process.