People & Culture Support Officer

Queensland Parliament Service; Brisbane; Sur place; AUD 65 000 - 78 000; Plein temps

Avantages offerts par ce poste

Leadership mentoring

Wellbeing initiatives

Career development opportunities

Résumé du poste

Queensland Parliament Service in Brisbane is seeking customer-focused P&C Support Officers to support recruitment, onboarding and workforce programs. You will be the frontline for managers, candidates and staff, delivering professional advice and pragmatic assistance to enhance the employee experience.

Join a People and Culture team focused on attracting talent, enabling development and driving engagement across Queensland Parliament.

Qualifications

• Experience in recruitment, human resources, customer service or administration.
• Strong customer service focus with ability to build trusted stakeholder relationships.
• Excellent written and verbal communication, and attention to detail.
• Ability to manage competing priorities and work independently to deliver quality outcomes.
• Trustworthy with confidential information and sound judgement.
• Qualifications in administration or human resources are highly desirable.

Responsabilités

• Be the go-to person for workforce enquiries, delivering responsive service to managers, employees and candidates.
• Assist end-to-end recruitment and onboarding processes, including advertising, screening and records management.
• Support workforce programs and initiatives to enhance capability and engagement across the organisation.
• Prepare high-quality reports and workforce resources to inform decision-making.
• Build strong relationships with stakeholders and provide trusted advice.

Connaissances

Customer service

Interpersonal skills

Communication skills

Time management

Formation

Administration or HR qualification

Outils

Microsoft Office

Description du poste

Queensland Parliament Service – Brisbane QLD

Queensland Parliament is seeking customer-focused P&C Support Officers to help attract, support and develop our workforce. Whether coordinating end-to-end recruitment and onboarding or supporting workforce programs that enhance employee capability and engagement, you'll play a key role in shaping positive employee experiences while building relationships across a unique and dynamic organisation.

Do you enjoy delivering exceptional customer service and helping people navigate important career moments? Are you looking for a role where you can build relationships, provide trusted advice, and contribute to positive employee experiences?

Queensland Parliament is seeking two customer-focused and highly organised P&C Support Officers to join our People and Culture team. Opportunities are available across two streams: Talent Acquisition and Workforce Programs.

As a key point of contact for managers, candidates and employees, you will deliver responsive and professional support across a range of people and culture activities. Whether supporting recruitment and onboarding in the Talent Acquisition stream or supporting organisational development programs and initiatives in the Workforce Programs stream, you will play an important role in delivering quality services that support our people and organisation.

Key Objectives

• Deliver exceptional customer service and workforce support to internal and external clients.
• Coordinate people and culture activities that create positive employee and candidate experiences.
• Deliver accurate workforce administration, data management and reporting services that support informed decision‑making.

Your Role

Be the go‑to person for workforce enquiries, delivering exceptional service and practical support to managers, employees and candidates.

Help shape the employee journey, from attracting talented candidates through end-to-end recruitment and onboarding, to supporting employee development and engagement.

Coordinate end-to-end recruitment activities, including advertising vacancies, employment screening, preparing offers, onboarding and maintaining accurate recruitment records.

Build strong relationships with stakeholders and provide advice that inspires confidence and trust.

Support workforce programs and initiatives that enhance employee capability, engagement and organisational performance.

Drive efficient and effective people processes through strong administration, attention to detail and the smart use of technology.

Contribute ideas and improvements that make it easier for people to access and engage with People and Culture services.

Prepare high-quality reports, correspondence and workforce resources that support informed decision‑making.

Play an important role in creating a positive workplace culture and employee experience across Queensland Parliament.

What We’re Looking For

• Experience in recruitment, human resources, customer service, administration or a related environment.
• A genuine commitment to delivering exceptional customer service and positive stakeholder experiences.
• Strong interpersonal skills with the ability to build trust, credibility and productive working relationships.
• Advanced Microsoft Office skills and confidence learning new systems and technology.
• Excellent written and verbal communication skills, with strong attention to detail.
• Ability to manage competing priorities, work independently and deliver quality outcomes within tight timeframes.
• Proven ability to maintain confidentiality and exercise sound judgement when handling sensitive information.
• Qualifications in administration, human resources or a related discipline are highly desirable.

What We Offer:

At Queensland Parliament you'll see democracy in action. You'll collaborate with talented colleagues across disciplines, contribute to projects that matter, and build a career you're proud of, supported by leadership, mentoring and wellbeing initiatives. Explore what sets us apart below, then discover current opportunities.

Find out more: www.parliament.qld.gov.au/careers