Business Support Officer - Brisbane

Queensland Rail; Brisbane; On-site; AUD 110,000 - 134,000; Full time

Benefits offered by this job

Rail travel discounts

Accommodation discounts

Travel insurance

Theme parks & attractions

Fitness Passport

Job summary

Queensland Rail in Brisbane is seeking a highly organised Business Support Officer to join our Regional Operations team. Reporting to the Executive General Manager, you will provide high‑level administrative and operational support to the Executive General Manager and the Regional Operations Leadership team in a dynamic, future‑focused function.

You will coordinate administrative services, support project delivery and readiness activities, drive process improvements, prepare reports and

Qualifications

• Demonstrated experience supporting senior leaders with complex diary management and admin tasks.
• Strong communication, stakeholder engagement and ability to prepare briefing materials for executives.
• Highly organised, detail‑oriented and able to adapt in a fast‑paced environment.
• Proven track record driving process improvements and supporting organisational change.
• Experience coordinating projects, reporting, and readiness activities for senior teams.

Responsibilities

• Provide wide range of administrative support including diary management and scheduling.
• Coordinate project progress, reporting and operational readiness activities.
• Contribute to change management, communication strategies and process improvements.
• Prepare detailed reports, presentations and business documentation for leaders.
• Support project planning and administrative tasks for executives and teams.
• Assist with other duties as directed to meet business needs.

Skills

Communication

Stakeholder Eng

Presentation skills

Organisational skills

Problem solving

Change management

Job description

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You’ll connect Queensland. We’ll connect you to an amazing career.

Queensland Rail stands on the foundation of true connection, encompassing the relationships we foster within our teams and the communities we serve across the state. For nearly 160 years, we've been instrumental in linking people and places, and now we invite you to contribute to our proud legacy and shape a brighter, sustainable future.

Learn more about Queensland Rail's purpose, people and progress - watch our short video here.

We are seeking a highly organised and proactive Business Support Officer to join our Regional Operations team.

Reporting to the Executive General Manager, you will provide high-level administrative and operational support to the Executive General Manager, and the Regional Operations Leadership team. This role is ideal for a resilient, collaborative and proactive professional who embodies Queensland Rails 1Team values and is passionate about supporting a high-performing, future-focused function.

As a Business Support Officer, you will coordinate administrative services, support project delivery and operational readiness activities, drive process improvements, and provide business support to leaders and stakeholders. Success in this role will require strong organisational skills, proactive problem-solving, and the ability to thrive in a dynamic and evolving environment.

This is a permanent full-time position based in Brisbane.

Benefits that Count

• An annual salary of $121,872 + 12.75% super
• Work closely with senior leaders and key stakeholders across the business
• Contribute to meaningful projects and initiatives that shape the future of Regional Operations
• Play a varied role combining administration, project coordination and continuous improvement initiatives
• The opportunity to explore Queensland – enjoy discounts on rail travel as well as accommodation, travel insurance, theme parks and attractions and more through QRI Lifestyle
• A wide range of employee benefits such as access to over 280 gyms and pools with Fitness Passport

Purpose that Counts. As a Business Support Officer some of your duties will include:

• Provide a wide range of administrative support as required, including but not limited to staff inductions; safety activities; ordering equipment / office supplies; document control; presentation preparation; spreadsheets; business justification/recommendations; diary management and schedules.
• Coordinate and report on project and program progress supporting operational readiness activities and acting as a key contact for project information and updates.
• Contribute to business process improvements, communication strategies, and change management initiatives.
• Prepare detailed reports, presentations, and business documentation, and facilitate stakeholder meetings to support successful outcomes.
• Provide project planning, technical, administrative, and business support to leaders.
• Provide any other assistance as directed.

For full position responsibilities please read this Position Description.

• Demonstrated experience as a Business Support Officer or similar role, providing high-level support to senior leaders, including complex diary management, meeting coordination and administrative support.
• Excellent communication, stakeholder engagement, influencing and presentation skills (including preparing high-quality presentations, reports and briefing materials for senior leaders) with the ability to build proactive relationships across all levels of the organisation.
• Highly organised with exceptional attention to detail and the ability to adapt, pivot and remain resilient in a fast-paced and changing environment.
• Proven ability to manage change, drive process improvements and support organisational transformation initiatives.
• Strong project coordination and operational readiness skills, with the ability to manage competing priorities and deliver outcomes within agreed timeframes.
• Sound knowledge of business planning and business case development, skilled in preparing recommendations and justifications for change.
• Strong analytical, research and problem-solving skills, with the ability to interpret data and present meaningful insights and recommendations.
• Strategic, solution-focused thinker with a proactive, can-do approach and a commitment to continuous improvement.

External applicants applying for roles within Queensland Rail will be subject to Alcohol and Other Drugs pre-employment testing. The recruitment and selection process for this position might require shortlisted applicants to undertake psychometric assessment, pre-employment health assessment and background checks that might also include criminal history and credit checks.

Supporting a Diverse Workforce

Queensland Rail is committed to a diverse workforce that is reflective of the customers and communities we serve. We are inclusive, collaborative, respectful, and value our differences. We are 1TEAM, where everyone belongs. If you do require an adjustment during the recruitment process, please contact Tanya Anderson via the email below.

To learn more about this Queensland Rail career opportunity please contact Tanya Anderson with your specific enquiry via email to [e-mail]. Please do not email your application. We can only accept applications received via our website.

Queensland Rail pays its respect to Elders past and present. Queensland Rail also acknowledges the contributions of First Nations (Aboriginal and Torres Strait Islander) peoples within Queensland Rail and the communities we serve.