People Connect Advisor

IAG; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Boosted superannuation 13%

20 days annual leave + 5 MyLeave

Up to 50% off personal insurance

Partner discounts on health, tech &amp

Job summary

At IAG, a Human Resources Advisor provides timely and accurate HR guidance to employees and leaders, navigating leave, payroll and recruitment inquiries. In a fast-paced contact centre, you’ll manage high volumes across calls, chats and cases, applying policies to ensure compliant, practical advice.

The eight-month fixed-term role is based in Gadigal Country (Darling Park 2, Sydney) and is Sydney-only. You’ll collaborate with specialist People teams and stakeholders, supporting sensitive

Qualifications

• Background in Human Resources or Shared Services.
• Confidence supporting employees and leaders with HR processes and policies.
• Genuine passion for delivering exceptional service and employee experience.
• Strong communication skills with empathy and professionalism.
• Ability to manage competing priorities in a fast-paced environment.
• Sound problem-solving skills and research capability.
• Familiarity with HR systems; exposure to SuccessFactors or ServiceNow is advantageous.

Responsibilities

• Provide timely and accurate HR advice to employees and leaders across leave, payroll, recruitment, performance, conduct and enquiries.
• Manage a high volume of work across phone, chat and case management channels with a positive experience.
• Research and apply policies and guidelines to deliver consistent, practical, compliant advice.
• Collaborate with specialist People teams and stakeholders to resolve complex enquiries and ensure timely outcomes.
• Support employees through sensitive situations with empathy, professionalism and sound judgement.
• Contribute to a collaborative team environment by sharing knowledge and supporting colleagues.

Skills

HR background

Customer service mindset

Communication skills

Multitasking

Problem solving

HR systems know-how

Tools

SuccessFactors

ServiceNow

Job description

At IAG, we're ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.

At IAG, our People Connect team sits at the heart of the employee experience. As a Human Resources Advisor, you'll be the trusted first point of contact for employees and leaders, providing advice, guidance and support across a broad range of people matters. Whether you're helping someone navigate leave, resolving a payroll query, or supporting a leader with a people process, you'll play an important role in delivering a positive and consistent experience. Working in a fast-paced, high-volume contact centre environment, you'll combine your HR knowledge, problem-solving skills and customer focus to help people confidently navigate every stage of their employment journey.

This is an eight-month fixed term job opportunity based in Gadigal Country (Darling Park 2, Sydney). To support the needs of the team, this role is based in Sydneyonly and is not open to applicants located elsewhere in Australia.

What You'll Do

• Provide timely and accurate HR advice to employees and leaders across leave, payroll, recruitment, performance, conduct and employment-related enquiries.
• Manage a high volume of work across phone, chat and case management channels while delivering a positive customer experience.
• Research and apply policies, procedures and guidelines to deliver consistent, practical and compliant advice across a range of people matters.
• Collaborate with specialist People teams and stakeholders to resolve complex enquiries and ensure timely outcomes for employees and leaders.
• Support employees through sensitive situations with empathy, professionalism and sound judgement while maintaining appropriate boundaries.
• Contribute to a collaborative team environment by sharing knowledge, supporting colleagues and maintaining service level commitments.

What You'll Bring

• A background in Human Resources or Shared Services
• Confidence supporting employees and leaders with HR processes, policies and employment related enquiries.
• A genuine passion for delivering exceptional service and creating positive employee experiences.
• Strong communication skills, with the ability to build rapport and navigate sensitive conversations with professionalism and empathy.
• The ability to manage competing priorities and maintain accuracy in a fast-paced, high-volume environment.
• Sound problem-solving skills and the confidence to research information, interpret guidance and provide practical solutions.
• Familiarity with HR systems and case management platforms, with exposure to SuccessFactors or ServiceNow considered advantageous.

What We Offer

• Boosted superannuation with 13% as standard.
• 20 days annual leave + 5 days MyLeave (extra leave for what's important to you).
• Up to 50% off personal insurance, including home and motor insurance.
• Partner discounts on private health insurance, tech & appliances, and many more.
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.

*employment type eligibility criteria apply

Adjustments and Support

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to ***********@iag.com.au for a confidential conversation.

More About Us

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That's not just words. It's our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.