People Advisor

Zurich Australia; North Sydney Council; Hybrid; AUD 110,000 - 140,000; Full time

Benefits offered by this job

5 weeks leave

Hybrid work

Wellbeing payment

Starter e-voucher

Global mobility

Green Star offices

Tree planting

Job summary

Zurich Australia is seeking a People Advisor to deliver practical HR support that helps our people feel informed, cared for, and empowered throughout their employment journey. You’ll partner with teams to guide early employee relations matters, promote self-service tools, and drive improvements to create a human, efficient experience.

You will coach leaders on policy application, navigate complex people topics with clarity, and collaborate across functions to strengthen engagement, wellbeing,

Qualifications

• Experience providing HR or employee relations support in a fast-paced environment.
• Practical understanding of Australian employment legislation and HR processes.
• Ability to manage multiple cases with accuracy and care.
• Confidence using HR systems or ticketing tools to manage workflow.
• Strong communication and stakeholder engagement skills.
• Service mindset with focus on solutions and continuous improvement.

Responsibilities

• Provide timely HR guidance that supports positive outcomes and aligns with agreed service levels.
• Support employees and leaders with early-stage employee relations and wellbeing matters.
• Promote and encourage the use of HR self-service tools to improve efficiency and empower our people.
• Coach leaders to confidently navigate people matters and apply policies consistently.
• Collaborate with internal teams to enhance the broader employee experience.
• Contribute to initiatives that improve HR processes, systems, and ways of working.

Skills

HR guidance

Employee relations

Self-service tools

Coaching leaders

Stakeholder engagement

Continuous improvement

Tools

HR systems

Ticketing tools

Job description

A new transformational adventure awaits you…

How does 5 weeks of annual leave, a fulfilling career you'll genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformation sound to you?

As one of Forbes 2024 ‘World’s Best Employers’ and Fortune’s ‘World’s Most Admired Companies’ for 2025, Zurich - a leader in the insurance industry, is on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.

Join us on this thrilling journey as we work towards our vision of becoming Australia's leading digital insurer. If you're eager to be part of a values-driven global organisation that's experiencing real growth and transformation, and if you share our commitment to making a tangible difference and taking continuous steps towards a sustainable future for our people, customers, communities, and our planet, then keep reading!

Let’s create a brighter future together, let’s make a difference

It’s important to know, what you do matters. At Zurich, we don’t just cover, we care.

As a People Advisor, you’ll play a key role in creating a positive experience for our people and leaders. Sitting within our People team, you’ll provide practical, compassionate HR support that helps our people feel confident, informed, and cared for throughout their employment journey. Your work will directly contribute to a smoother employee experience and will help leaders make decisions that align with our values and support our culture.

You’ll partner closely with teams across the business to guide early employee relations matters, promote the use of self‑service tools, and contribute to continuous improvement initiatives that make HR processes clearer, simpler, and more human. This is a role where your impact will be felt every day.

You will also be responsible for the following:

• Provide timely HR guidance that supports positive outcomes and aligns with agreed service levels.
• Support employees and leaders with early‑stage employee relations and wellbeing matters.
• Promote and encourage the use of HR self‑service tools to improve efficiency and empower our people.
• Coach leaders to confidently navigate people matters and apply policies consistently.
• Collaborate with internal teams to enhance the broader employee experience.
• Contribute to initiatives that improve HR processes, systems, and ways of working.

Important to your success – let’s grow together

You bring a thoughtful, people‑first approach, with the confidence to guide others through challenges and the curiosity to find better ways of doing things. You build trust through clear communication and create strong relationships by listening, supporting, and partnering with purpose.

In order to be successful, you will have the following:

• Experience providing HR or employee relations support in a fast‑paced environment.
• Practical understanding of Australian employment legislation and HR processes.
• Ability to manage multiple cases while maintaining a high level of accuracy and care.
• Confidence using HR systems or ticketing tools to manage workflow.
• Strong communication and stakeholder engagement skills.
• A service mindset with a focus on solutions and continuous improvement.

Belong. Zurich is here to support you

There are so many reasons why Zurich is a great place to be and the right choice for you, but here are just a few.

• Enjoy 5 weeks of annual leave for permanent staff through our Z leave initiative, along with 15 days of personal/carer’s leave as we empower our people to manage their own wellbeing. Plus, access to Family Care (parental leave).
• Benefit from a hybrid working arrangement – 3 days in the office and 2 days working from home per week for full‑time employees.
• Access programs to stay healthy and feel healthier, receive an AUD$500 wellbeing payment per year, and a AUD$295 new starter e‑voucher for your work‑from‑home setup (flex work - hybrid working), along with other great benefits through our Shine portal.
• Grow and thrive in your career with our award‑winning training programs. We support and encourage your development because our strength lies in our people, and we value your individuality.
• Work with global, diverse, and inclusive teams; explore your passions, fuel innovation, drive equity, collaborate, and make a positive difference beyond your role.
• Take advantage of global mobility opportunities across more than 200 countries worldwide.
• Volunteer and work in our state‑of‑the‑art Green Star rated offices (when you are in the office) and dress for your day.
• We plant a tree for every new employee.
• Not to mention our various employer of choice awards/memberships – WGEA; Family Inclusive Workplace; Gold AWEI Employer, Pride in Diversity… to name a few.

We could go on, but the main point is that Zurich is a great place to be, where you can truly belong, be yourself, maintain work/life balance, and thrive in a supportive environment.

Zurich is an equal opportunity employer. We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.

So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then