People Advisor

Palm Lake Care; Brisbane; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Employee Assistance Program (Sonder)

Community-focused organisation

Career development opportunities

Flexible working hours

Job summary

Palm Lake Care is seeking a People Advisor at our Bethania community in Queensland. You’ll work closely with leaders to address day-to-day people issues, interpret Awards, and support recruitment, onboarding and employee relations in a hands-on, community-based role.

You’ll be embedded with a People Business Partner across Talent, ER and Safety, or Performance & Engagement, contributing to a supportive, values-led workplace in the aged care sector.

Qualifications

• Experience in a generalist HR, ER, or people support role.
• Working knowledge of the Fair Work Act and modern awards.
• Relationship-first mindset and on-site problem solving.
• Ability to handle diverse, fast-paced situations.

Responsibilities

• Be the on-the-ground people contact for leaders and staff at the Bethania community.
• Provide practical, timely advice on employment conditions under relevant awards.
• Support your People Business Partner across recruitment, onboarding, performance, and employee relations.
• Help managers navigate day-to-day people issues with confidence and consistency.
• Contribute to a modern People & Culture function investing in better data and support.

Skills

Generalist HR

Job description

At Palm Lake Care, care isn't just what we do it's who we are. As a proud, family owned organisation, we've built our reputation on values that put people first. Across our seven premium aged care communities, we provide personalised residential, respite, and palliative care in vibrant, welcoming environments where every resident feels truly valued.

Palm Lake Care is one of Queensland's leading residential aged care providers, proudly operating across seven communities. We're growing our People & Culture team and looking for a People Advisor to be based at our Bethania community, working closely with our People Business Partner to support the people who make our communities feel like home.

About the Role

This isn't a back-office HR job. As our People Advisor, you'll be embedded in the Bethania community, working shoulder-to-shoulder with leaders and staff to solve real people problems in real time from Award interpretation to day-to-day employee support. You'll play a genuine part in shaping how our people experience their work, every single day.

You'll support your People Business Partner across one of three specialist portfolios - Talent, Industrial Relations & Safety, or Performance & Engagement - giving you the chance to build deep expertise while staying connected to the operational heartbeat of aged care.

What You'll Do

• Be the trusted, on-the-ground people contact for leaders and staff at our Bethania community
• Provide practical, timely advice on employment conditions under the Aged Care Award 2010 and Nurses Award 2020
• Support your People Business Partner across recruitment, onboarding, performance, and employee relations matters
• Help managers navigate day-to-day people issues with confidence and consistency
• Contribute to a modern People & Culture function that's investing in better data and better support for our people

What We're Looking For

• Experience in a generalist HR, ER, or people support role - aged care or health experience highly regarded, but not essential
• Working knowledge of the Fair Work Act and modern awards (or a genuine appetite to build it fast)
• A relationship-first mindset - you'd rather be on-site solving problems than buried in a ticketing queue
• Someone who thrives on variety, works with sound judgement, and treats every conversation with the care it deserves

Why Palm Lake Care

• Be part of a genuinely values-led, community-focused organisation
• A People & Culture team investing seriously in its people - better tools, clearer career paths, real support
• Access to Sonder, our confidential Employee Assistance Program, for you and your family
• A role where the impact of your work is visible - in the wellbeing of our staff and the residents they care for

Why Join Us?

At Palm Lake Care, we pride ourselves on offering exceptional lifestyle communities and providing our staff with a supportive and rewarding work environment. We offer our team:

• Competitive Remuneration
• Work-life Balance with flexible working hours.
• 24/7 free access to compassionate, confidential support with our Employee Assistance Program (EAP)
• Celebrate Milestones with tenure rewards!
• Supportive team culture - Be part of a vibrant and inclusive community where your contributions are valued

Join a Team That Cares

We believe belonging and connection are fundamental rights of ageing. If you're ready to make a meaningful impact through the joy of food and hospitality, we'd love to hear from you.

As an inclusive and culturally sensitive workplace, we invite individuals from Aboriginal and Torres Strait Islander backgrounds, and all walks of life, to apply.

All applicants must provide a valid national police check and undergo a pre-employment medical assessment.

Please note, all Palm Lake Care Communities are smoke-free workplaces.