Peak Holiday Fulfilment Coordinator (Last-Mile)

JB Hi-Fi & The Good Guys; Melbourne; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid working model

12 weeks paid parental leave

Staff discounts across JB Hi-Fi Group

Employee Assistance Program (EAP)

Charity and community giving programs

Job summary

JB Hi-Fi Group is seeking a Fulfilment Service Coordinator for the peak trade period. The role supports end-to-end fulfilment for bulky parcelised goods and last-mile activities, coordinating with multiple departments across JB Hi-Fi and The Good Guys.

It operates on a rotating roster during the Christmas peak, with hours 8am–10pm, seven days a week. You will work in a fast-paced supply chain environment, focusing on accurate delivery timing and exceptional customer service, while collaborating

Qualifications

• Minimum 3 years of supply chain experience, with exposure to customer service, online or last mile-related activities.
• Minimum 3 years of experience working in and interacting with cross-functional teams.
• Be flexible to work across a 7 day a week roster with rosters assigned between 8am-10pm.

Responsibilities

• Provide Last-Mile Delivery Support.
• Provide bulky delivery support, including managing delivery addresses and delivery dates.
• Respond to delivery enquiries and proactively contact customers to reschedule failed deliveries.
• Provide last mile parcelised delivery support, including delivery cap and lead times management.

Skills

Supply chain experience

Cross-functional teamwork

Last-mile delivery

Job description

JB Hi-Fi Group is seeking a Fulfilment Service Coordinator for the peak trade period. The role supports end-to-end fulfilment for bulky parcelised goods and last-mile activities, coordinating with multiple departments across JB Hi-Fi and The Good Guys.

It operates on a rotating roster during the Christmas peak, with hours 8am–10pm, seven days a week. You will work in a fast-paced supply chain environment, focusing on accurate delivery timing and exceptional customer service, while collaborating