Payroll Support Officer

NSW Connect; Parramatta; Hybrid; AUD 85,000 - 93,000; Full time

Job summary

Department of Customer Service in NSW is hiring a payroll officer for a project-based period from November 2026 to February 2027. The role is hybrid in Parramatta, requiring 2-3 days in-office per week with potential for flexible arrangements.

Base salary starts at $84,659 to $92,701 plus superannuation, with assessments and reference checks as part of the recruitment process. You will process payroll in accordance with relevant awards and taxation rules, provide quality customer service, and

Qualifications

• Experience in payroll processing within a large team.
• Understanding of government awards and taxation rules.
• Strong attention to detail and clear written/verbal communication.
• Proficiency with MS Office and payroll systems like SAP/ServiceNow.

Responsibilities

• Provide high-quality payroll processing in compliance with award, taxation, legislative and audit requirements to facilitate the payment of current employee entitlements.
• Provide quality customer service, internally in the department and externally to customers and stakeholders
• Manage day to day workloads to ensure completion of tasks within agreed timeframes
• Assist seniors and team leaders with complex requests as directed

Skills

Payroll processing

Attention to detail

Communication skills

MS Office

Tools

SAP

ServiceNow

Job description

Salary Range: Base salary starting at $84,659 - $92,701 plus superannuationEmployment Type: Temporary up to end February 2027Location: Parramatta - Hybrid opportunity. In-office requirement 2-3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies.Application Closing: 28 October 2026 [10:59am]Initially this role will require in-office training for 4-6 weeks, the role can become hybrid with a 5-day fortnight in the office after this training period. Flexible working options available

This role is available until February 2027 as it is a project based position. Ongoing opportunities may become available within payroll in the future, however, we are recruiting for this very specific period - November 26 - February 27 due to a project based surge in requirements.

About Us

Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

About the team
Government Shared Services (GSS) is a new division in DCS that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services.
We are developing and delivering a roadmap to leverage technology, streamline processes, replace legacy systems and deliver a consistent experience to more than 100+ agencies across 8 NSW Government Departments.

What you will do

Provide high-quality payroll processing in compliance with award, taxation, legislative and audit requirements to facilitate the payment of current employee entitlements.

Provide quality customer service, internally in the department and externally to customers and stakeholders

Manage day to day workloads to ensure completion of tasks within agreed timeframes

Assist seniors and team leaders with complex requests as directed

About YouThe successful candidate must demonstrate strong capabilities in:

Previous experience working in a large payroll team

An understanding of Government awards

Strong attention to detail

Good communication skills, both written and verbal

Experience using MS Office products

Previous experience using SAP and ServiceNow

What we need from you

Please note that assessments will be conducted for this role. This involves submitting your application for review, an interview, workplace assessment and reference checks.
A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements

Salary Grade XX, with the base salary for this role startingat base plus superannuation

For enquiries relating to recruitment pleasecontact Kylie Makkink via *************@customerservice.nsw.gov.au.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Careers at Department of Customer Service
A career at the Department ofCustomer Service (DCS) gives you the opportunity to help improve government services and be part of reformthat benefits people across NSW. We are focused on delivering excellent customer service, digitaltransformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusiveworkplace
The strength of our workforce lies in its diversity and embracingdifference, while the key to our success is leveraging the contributions of employees with differentbackgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8*** or *************@customerservice.nsw.gov.au.