Payroll Officer

Serco; Adelaide; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid working model

Learning and development

Supportive team environment

Employee Networks

Global opportunities

Meaningful work

Job summary

Serco in Australia is seeking a Payroll Officer to join the Payroll Services Team within our ASPAC Shared Service model. You will maintain and update HR and payroll master data, provide administration and operational support, and respond to payroll queries from employees, managers and P&C teams.

You’ll ensure payroll is accurate, compliant and delivered on time across multiple awards, employment types and jurisdictions.

Qualifications

• 12 months or more experience in payroll or payroll administration, ideally in a shared services environment.
• Strong attention to detail and a commitment to accurate, high-quality work.
• Ability to follow established processes while using initiative to solve problems.
• Strong communication and customer service skills, with confidence responding to employee and manager queries.
• Ability to prioritise, meet deadlines and stay calm during busy pay-run periods.
• Collaborative, team-focused approach with ability to learn new systems and processes.
• Experience with SAP and ServiceNow is highly desirable, along with confidence using Microsoft Excel, Word and Outlook.

Responsibilities

• Manage payroll transactions across the employee lifecycle, including new starters, changes and terminations.
• Maintain accurate employee payroll and HR data, including allowances, deductions, super and tax changes.
• Respond to payroll queries from employees, managers and P&C teams with timely, customer focused support.
• Prepare pay run reports, adjustments and off-cycle payments to support accurate and timely processing.
• Identify and resolve payroll data or timesheet discrepancies, escalating issues when required.
• Support continuous improvement and maintain accurate service records and payroll processes.

Skills

Payroll administration

Attention to detail

Communication skills

Time management

Team collaboration

Tools

SAP

ServiceNow

Excel

Word

Outlook

Job description

Serco is a place where you can grow

Your impact makes a meaningful difference, and we're committed to supporting your professional and personal goals.

You’ll also have access to flexible benefits designed to support your wellbeing and growth, including:

• A hybrid working model
• Opportunities for ongoing learning and professional development
• A supportive team environment with trusted leaders
• Access to Employee Networks that foster diversity and belonging
• Career opportunities across Serco’s global organisation
• The opportunity to make a difference through meaningful work

As a Payroll Officer, you’ll be part of our Payroll Services Team within Serco’s ASPAC Shared Service model, supporting the end-to-end delivery of payroll across our contracts. You’ll maintain and update HR and payroll master data, provide administration and operational support to the Payroll Specialist, and respond to payroll queries from employees, managers and P&C teams. You’ll play an important role in ensuring payroll is accurate, compliant and delivered on time across multiple awards, employment types and jurisdictions.

As a Payroll Officer in the Payroll Services team, you’ll make a positive impact by:

• Managing payroll transactions across the employee lifecycle, including new starters, changes and terminations.
• Maintaining accurate employee payroll and HR data, including allowances, deductions, super and tax changes.
• Responding to payroll queries from employees, managers and P&C teams with timely, customer focused support.
• Preparing pay run reports, adjustments and off-cycle payments to support accurate and timely processing.
• Identifying and resolving payroll data or timesheet discrepancies, escalating issues when required.
• Supporting continuous improvement and maintaining accurate service records and payroll processes.

Serco is a place for you

You could be a great fit if you have:

• At least 12 months’ experience in payroll or payroll administration, ideally in a shared services environment.
• Strong attention to detail and a commitment to accurate, high-quality work.
• The ability to follow established processes while using initiative to solve problems.
• Strong communication and customer service skills, with confidence responding to employee and manager queries.
• The ability to prioritise, meet deadlines and stay calm during busy pay-run periods.
• A collaborative, team focused approach and the ability to quickly learn new systems and processes.
• Experience with SAP and ServiceNow is highly desirable, along with confidence using Microsoft Excel, Word and Outlook.

In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals. Here, you will appreciate a flexible approach to work-life that comes with working at a company with long-term government-backed contracts.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia and New Zealand and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, Immigration, and Community Services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.

By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.