Payroll Officer - Hybrid, Growth & Impact

Serco; Adelaide; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid working model

Learning and development

Supportive team environment

Employee Networks

Global opportunities

Meaningful work

Job summary

Serco in Australia is seeking a Payroll Officer to join the Payroll Services Team within our ASPAC Shared Service model. You will maintain and update HR and payroll master data, provide administration and operational support, and respond to payroll queries from employees, managers and P&C teams.

You’ll ensure payroll is accurate, compliant and delivered on time across multiple awards, employment types and jurisdictions.

Qualifications

• 12 months or more experience in payroll or payroll administration, ideally in a shared services environment.
• Strong attention to detail and a commitment to accurate, high-quality work.
• Ability to follow established processes while using initiative to solve problems.
• Strong communication and customer service skills, with confidence responding to employee and manager queries.
• Ability to prioritise, meet deadlines and stay calm during busy pay-run periods.
• Collaborative, team-focused approach with ability to learn new systems and processes.
• Experience with SAP and ServiceNow is highly desirable, along with confidence using Microsoft Excel, Word and Outlook.

Responsibilities

• Manage payroll transactions across the employee lifecycle, including new starters, changes and terminations.
• Maintain accurate employee payroll and HR data, including allowances, deductions, super and tax changes.
• Respond to payroll queries from employees, managers and P&C teams with timely, customer focused support.
• Prepare pay run reports, adjustments and off-cycle payments to support accurate and timely processing.
• Identify and resolve payroll data or timesheet discrepancies, escalating issues when required.
• Support continuous improvement and maintain accurate service records and payroll processes.

Skills

Payroll administration

Attention to detail

Communication skills

Time management

Team collaboration

Tools

SAP

ServiceNow

Excel

Word

Outlook

Job description

Serco in Australia is seeking a Payroll Officer to join the Payroll Services Team within our ASPAC Shared Service model. You will maintain and update HR and payroll master data, provide administration and operational support, and respond to payroll queries from employees, managers and P&C teams.

You’ll ensure payroll is accurate, compliant and delivered on time across multiple awards, employment types and jurisdictions.