Payroll & Client Operations Specialist

Chandler Holdings; Australia; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Work from home

Ownership of growing function

Work with Australian clients

Collaborative team environment

Growth opportunities

Competitive salary

Job summary

Outapay, an Australian payroll services provider, seeks a Senior Payroll & Client Operations Specialist to own payroll operations, manage client relationships, and ensure service excellence across Australian clients.

You will lead end-to-end payroll processing, ensure regulatory compliance, and drive operational improvements while serving as the primary client contact. This role offers ownership and growth within a supportive team focused on delivering accurate, timely payroll services.

Qualifications

• Experience in Australian payroll or payroll outsourcing.
• Strong knowledge of Australian payroll legislation and compliance.
• Experience serving Australian clients and managing payroll for multiple customers.
• Excellent client relationship and stakeholder management skills.
• High attention to detail with analytical thinking and problem-solving abilities.
• Effective written and verbal English communication.

Responsibilities

• Manage end-to-end Australian payroll processing for multiple clients.
• Act as primary relationship manager for payroll clients.
• Ensure payroll is processed accurately and on time.
• Interpret Australian payroll legislation, awards, superannuation, taxation, leave, and Fair Work rules.
• Oversee payroll onboarding for new clients.
• Prepare and review payroll reports, reconciliations and invoicing.
• Resolve payroll queries promptly and professionally.
• Identify process improvements to boost efficiency and service quality.
• Develop and maintain payroll documentation and SOPs.
• Collaborate with internal teams to ensure seamless service delivery.
• Support business growth by improving client experience.

Skills

Client relationships

Stakeholder management

Analytical abilities

Attention to detail

Strong communication

Problem solving

Education

Accounting qualifications

Payroll qualifications

Tools

Employment Hero

Xero Payroll

MYOB

KeyPay

Job description

Outapay is an Australian payroll services company providing payroll outsourcing and invoicing solutions to businesses across Australia. We pride ourselves on delivering accurate, compliant, and reliable payroll services while building trusted, long-term relationships with our clients.

We are looking for an experienced Payroll & Client Operations Specialist to take ownership of our payroll operations, manage client relationships, and ensure exceptional service delivery.

About the Role

This is a senior operational role where you'll be responsible for managing end-to-end Australian payroll services, overseeing client accounts, ensuring compliance with Australian payroll legislation, and continuously improving operational processes.

You will become the primary point of contact for clients, providing expert guidance while ensuring payroll is delivered accurately and on time.

Key Responsibilities

Manage end-to-end Australian payroll processing for multiple clients.

Act as the primary relationship manager for payroll clients.

Ensure payroll is processed accurately and within agreed deadlines.

Interpret and apply Australian payroll legislation, awards, superannuation, taxation, leave entitlements, and Fair Work requirements.

Manage payroll onboarding for new clients.

Prepare and review payroll reports, reconciliations, and invoicing.

Resolve payroll queries from clients and employees promptly and professionally.

Identify process improvements to increase efficiency and service quality.

Develop and maintain payroll documentation and standard operating procedures.

Work closely with internal teams to ensure seamless service delivery.

Support business growth by identifying opportunities to improve the client experience.

About You

We're looking for someone who is confident managing payroll operations independently and enjoys building strong client relationships.

You will ideally have:

3+ years of experience in Australian payroll or payroll outsourcing.

Strong understanding of Australian payroll legislation and compliance requirements.

Experience working with Australian clients.

Excellent client relationship and stakeholder management skills.

High attention to detail and strong analytical abilities.

Experience managing multiple clients and competing priorities.

Strong written and verbal communication skills in professional English.

A proactive mindset with excellent problem-solving skills.

Experience with Australian payroll software such as Employment Hero, Xero Payroll, MYOB, KeyPay, or similar is highly desirable.

Accounting or payroll qualifications are advantageous.

What We Offer

• Work from home.
• Opportunity to take ownership of a growing business function.
• Work directly with Australian clients.
• Supportive and collaborative team environment.
• Opportunities to contribute to operational improvements and business growth.
• Competitive salary of LKR 200,000 - 250,000 depending on experience.