Payments Officer

Gallagher Bassett; Adelaide; Hybrid; AUD 50,000 - 70,000; Full time

Benefits offered by this job

4 weeks annual leave

2 weeks purchased Lifestyle Leave

Novated Leasing opportunities

Volunteer days

Health Insurance Discounts

Employee Stock Purchase Program

Paid parental leave

Flexible and hybrid work arrangements

Mental Health and Wellbeing Support

Recognition Awards and Service Milest

Peer Support Program

Job summary

Gallagher Bassett is hiring a Payments Officer in South Australia. The role provides payments and administrative support to the South Australian Workers Compensation Operations, serving the South Australian community on behalf of Return to Work SA.

You’ll deliver a professional payments service to internal and external stakeholders, support claims teams with administration, and ensure timely, accurate processing of payments while maintaining data integrity and KPIs.

Qualifications

• Recent work experience within a customer service-based role
• Strong administration experience
• Excellent communication and interpersonal skills as well as a team player attitude
• Exceptional time management and organisation skills
• Experience working within a dynamic fast paced environment

Responsibilities

• Provide a professional and customer focused payments service for all internal and external stakeholders regarding payment and general enquiries
• Support the claims teams through performing general administrative tasks as required
• Liaise with stakeholders for the accurate keying and processing of payments
• Ensure that all payments are processed promptly & accurately, and that all appropriate procedures have been complied with to meet business unit KPIs such as service level agreements and service standards
• Maintain filing and data integrity standards within internal systems
• Monitor, process and action emails received in the shared email inboxes
• Ensure a tailored customer centric service with empathy, respect and a focus on continued improvement

Skills

Customer service

Administration

Communication

Time management

Team player

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose.

Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here.

We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well.

Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence.

Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

In the role of a Payments Officer, you will be responsible for providing payments and administrative support functions to the South Australian – Workers Compensation Operations, for the South Australian Community on behalf of Return to Work SA.

How you'll make an impact

• Provide a professional and customer focused payments service for all internal and external stakeholders regarding payment and general enquiries;
• Support the claims teams through performing general administrative tasks as required;
• Liaise with stakeholders for the accurate keying and processing of payments;
• Ensure that all payments are processed promptly & accurately, and that all appropriate procedures have been complied with to meet business unit KPIs such as service level agreements and service standards;
• Maintain filing and data integrity standards within internal systems;
• Monitor, process and action emails received in the shared email inboxes
• Ensure a tailored customer centric service with empathy, respect and a focus on continued improvement

About you

Recent work experience within a customer service-based role

Strong administration experience

Excellent communication and interpersonal skills as well as a team player attitude

Exceptional time management and organisation skills

Experience working within a dynamic fast paced environment

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include:

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway – discount offers at over 350 retailers!
• And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.