Payment Operations Project Manager

EML Payments Solutions Ltd (EPSL); City of Melbourne; On-site; AUD 120,000 - 160,000; Full time

Job summary

EML Payments Solutions Ltd (EPSL) Melbourne, Victoria, Australia is seeking a hands-on Payment Operations Project Manager. You will lead a portfolio of complex initiatives, from initiation through deployment, across global payments operations and card scheme projects.

The role demands clear planning, risk governance, and decisive action to drive results. You will collaborate with product, technology, and operations teams, providing concise status updates and governance.

Qualifications

• Hands-on project manager with delivery focus in fintech/payments.
• Experience delivering card schemes, tokenisation projects, and operations transformation.
• Strong stakeholder management and concise reporting skills.
• Ability to lead multiple initiatives and coordinate cross-functional teams.

Responsibilities

• Manage a portfolio of complex initiatives that span one or multiple lines of business
• Full project life cycle ownership: from initiation to deployment for one or more initiatives
• Report on project success criteria results, metrics, testing, and deployment management activities
• Provide a delivery focus within the Payment Operations team, coordinating and driving completion of process improvements and transformation initiatives
• Knowledge share; providing guidance and documentation to help develop the payments knowledge across the team
• Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation, and excellence
• Prepare appropriate trackers or detailed project plans covering all phases of your projects
• Procure and manage adequate resources to achieve project objectives in planned timeframes
• Manage the day-to-day project activities and resources
• Provide status reporting regarding project milestones, deliverables, dependencies, risks, and issues
• Understand interdependencies between technology, operations, compliance, and business needs
• Manage ongoing quality control and participate in quality issue resolution

Skills

Project management

Fintech payments

Stakeholder management

Job description

Payment Operations Project Manager

EML Payments Solutions Ltd (EPSL) Melbourne, Victoria, Australia

About this position

EML Payments

EML Payments is a global leader in the fintech space. Headquarters is in Brisbane Australia, offices are located around the world including USA and Europe. Our mission is to create awesome, instant, and secure payment solutions that connect our customers to their customers, anytime, anywhere, wherever money is in motion. Our Purpose is to inspire transformative digital change for our customers and communities.

The team you'll be joining

Our Payment Operations & Change team plays a key role in EML’s transformation journey—modernising processes, driving automation, and creating a best-in-class operation. The team manages projects and operational initiatives while overseeing critical relationships globally with payment networks, card schemes, acquirers and associated service providers.
We work closely with teams across the business to deliver operational excellence and drive cost efficiency. Our collaborative approach ensures we are ready to meet evolving customer needs.

The Role

We are looking for a hands-on Project Manager who thrives on delivery and takes pride in seeing initiatives through to completion. This role is critical to EML’s global Operations team, delivering card scheme and tokenisation projects, payment operations transformation and cross functional initiatives.

You will have subject matter knowledge of the Payments industry, be detail-oriented and have a track record of delivery. Success in this role means combining structured project management —clear planning, managing risk, governance, and clear accountability—with the agility to roll up your sleeves and drive actions forward.

You will be a safe pair of hands in the Payment Operations team, supporting both large and small initiatives. From individual client delivery projects, and associated reporting, to improving our card scheme project delivery for efficiency and scale.

This role demands exceptional communication and stakeholder management skills. You will providing clarity and confidence through concise, accurate reporting and updates.
What you'll do

• Manage a portfolio of complex initiatives that span one or multiple lines of business
• Full project life cycle ownership: successful project delivery will include full implementation from initiation to deployment for one or more initiatives simultaneously
• Report on project success criteria results, metrics, testing, and deployment management activities
• Provide a delivery focus within the Payment Operations team, coordinating and driving completion of process improvements and transformation initiatives
• Knowledge share; providing guidance and documentation to help develop the payments knowledge across the team
• Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation, and excellence
• Prepare appropriate trackers or detailed project plans covering all phases of your projects
• Procure and manage adequate resources to achieve project objectives in planned timeframes
• Manage the day-to-day project activities and resources
• Provide status reporting regarding project milestones, deliverable, dependencies, risks, and issues
• Understand interdependencies between technology, operations, compliance, and business needs
• Manage ongoing quality control and participate in quality issue resolution