Patient Support Officer

Metro North Hospital & Health Service; Redcliffe; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Career development

Work-life balance

Flexible work arrangements

Higher superannuation

Salary packaging

Job summary

Metro North Hospital & Health Service in Redcliffe is seeking a Patient Support Officer to assist with patient movement, hospital cleaning, waste and linen management, and equipment transport. You will support clinical staff and ensure areas meet infection prevention and cleaning standards.

The role emphasizes adherence to policy, mandatory training, safe patient handling, and moving patients by bed, trolley or wheelchair under clinical direction, within a values-driven health system.

Qualifications

• Experience in hospital support roles or cleaning and waste management is preferred.
• Ability to follow procedures and safety regulations.
• Strong communication and teamwork skills.

Responsibilities

• Comply with procedures, policies, regulations and standards affecting the position, including WHS and Code of Conduct.
• Complete mandatory training and in-service training as required.
• Assist clinical staff with patient movement and positioning using proper patient handling techniques.
• Transport patients between areas using bed, trolley or wheelchair under clinical direction.

Skills

Patient handling techniques

Safe patient transport

Assisting clinical staff

Work in healthcare environment

Job description

As a Patient Support Officer, you will play an important role in supporting the delivery of safe, high-quality patient care at Redcliffe Hospital. This hands‑on role combines patient support, hospital cleaning, waste and linen management, and equipment transportation duties. You will assist clinical staff with patient movement and positioning, safely transport patients throughout the facility, and ensure clinical and non-clinical areas are maintained in accordance with Queensland Health infection prevention and environmental cleaning standards.

About you

Our ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values:

• Comply withand utilise procedures, policies, regulations,standardsand duty statementswhichimpactupon the position, including contemporaryHumanResourceManagementRequirements andPractices,WorkplaceHealth andSafety, Code of Conduct,EqualEmploymentOpportunity andHealth Equity and Racism.
• Compliance with all Metro North Health Mandatory Training requirements, participation in in-service training as required, and tocomly withall directions that arecommensuratewiththe002 level as outlined in theQueensland HealthOperational Services Manual.
• Assistclinical staff in the positioning of patients utilisingappropriate PatientHandling Techniques and undertaking the tasksunder the direction andsupervisionof a clinical staff membersuch as lifting,turningand mobilising patients.
• Assisthealthcare professionals in the provision of patient care associated with the delivery ofpatientsupport services by performing a range of basic non-professional tasks and transporting of patients under clinical direction from one area to another using bed,trolleyor wheelchair.

Benefits when working for us

• Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
• Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
• Flexible working arrangements and competitive salary rates with annual incremental increases
• Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging

Metro North Health offers a dynamic and progressive environment at the forefront of healthcare, research, and education. With a strong commitment to inclusion, flexibility, and professional development, we provide meaningful opportunities in a workplace that puts people first. You can find out more about why it's so great to work at Metro North here: https://metronorth.health.qld.gov.au/careers

Applications from Aboriginal and Torres Strait Islander people are encouraged and welcomed.