Patient Support & Clinic Admin Coordinator

Nexus Hospitals; Queensland; On-site; AUD 39,000 - 52,000; Full time

Benefits offered by this job

Great work life balance

Staff discounts and health insurance

Novated leasing option

Employee referral bonus

Wellbeing program and EAP

Close to public transport

Job summary

Montserrat Medical Services is seeking a compassionate Patient Support Coordinator on a casual basis to support patient care, bookings, and billing within a multi-doctor practice in Queensland.

You will coordinate appointments, maintain patient records, and assist reception while working across standard business hours 8am–6pm, Monday to Friday. No weekends or public holidays. This role suits experienced medical administration staff committed to excellent patient service.

Qualifications

• Strong experience in an administrative role within a medical practice setting.
• A high level of computer skills particularly Microsoft Office and Patient/ Practice Management Software
• An understanding of the Medicare and Private Health Insurance billing systems
• Ability to develop and maintain strong working relationships with patients, doctors and staff
• Strong organisational skills and a high level of drive
• Adaptability and flexibility to support the patient's needs
• Excellent communication and interpersonal skills
• Ability to prioritise and manage urgent requests calmly and efficiently
• Sound knowledge of medical terminology
• Ability to multi-task with great attention to detail
• Flexibility to work across business opening hours rosters - 8am to 6pm

Responsibilities

• Ensure a high level of patient and visitor care and service, acting as the first point of contact
• Handling patient bookings and enquiries
• Manage patient billing and receipting
• Make appointments for procedures, prep appointments and consults
• Manage practice arrangements for multiple doctors and businesses
• Manage patient data and paperwork, ready for admissions
• Undertake banking and EFTPOS procedures
• Requires an experienced healthcare administration officer

Skills

Administrative experience

Customer service

Communication

Data entry

Medical terminology

Organization

Adaptability

Prioritisation

Excel/Office proficiency

Billing understanding

Multitasking

Tools

Microsoft Office

Practice Management Software

Job description

Montserrat Medical Services is seeking a compassionate Patient Support Coordinator on a casual basis to support patient care, bookings, and billing within a multi-doctor practice in Queensland.

You will coordinate appointments, maintain patient records, and assist reception while working across standard business hours 8am–6pm, Monday to Friday. No weekends or public holidays. This role suits experienced medical administration staff committed to excellent patient service.