Clinic Front Desk & Patient Care Lead

united medical centre caboolture; Caboolture; On-site; AUD 50,000 - 70,000; Full time

Job summary

United Medical Centre Caboolture is seeking a professional front-desk receptionist to provide friendly, compassionate service to patients and visitors in a busy primary care setting. You will manage inquiries, coordinate appointments and maintain clinician diaries while ensuring accurate registrations, billing and privacy compliance.

You will support junior reception staff, assist with onboarding and help optimise reception workflows to minimise delays and waiting times.

Qualifications

• Front-desk reception in a healthcare setting is preferred.
• Experience processing registrations, referrals and medical records.
• Ability to liaise with clinicians and coordinate patient bookings.

Responsibilities

• Provide professional, friendly front-desk service to patients and visitors.
• Manage patient enquiries in person, by phone and by email promptly.
• Coordinate appointments, cancellations, rescheduling and follow-ups.
• Maintain clinician diaries and schedule efficiently.
• Process registrations, referrals and medical records accurately.
• Handle Medicare and private billing and related payments.
• Maintain confidential patient information and privacy compliance.
• Liaise with doctors, nurses and external providers.
• Assist onboarding and training of new reception staff.
• Support junior reception staff and oversee workflows.
• Monitor schedules to minimise delays and waiting times.
• Address patient concerns professionally and escalate when needed.
• Keep reception and waiting areas clean, welcoming and organized.
• Support stock control, ordering and general practice administration.
• Assist Practice Manager with administrative tasks and operational requirements.
• Ensure compliance with policies, confidentiality and WHS requirements.

Skills

Reception duties

Patient enquiries

Appointment scheduling

Billing

Privacy compliance

Staff training

Team support

Job description

United Medical Centre Caboolture is seeking a professional front-desk receptionist to provide friendly, compassionate service to patients and visitors in a busy primary care setting. You will manage inquiries, coordinate appointments and maintain clinician diaries while ensuring accurate registrations, billing and privacy compliance.

You will support junior reception staff, assist with onboarding and help optimise reception workflows to minimise delays and waiting times.