Patient Services Supervisor

Bethesda Hospital; Perth; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Salary packaging benefits up to AUD 15

Sonder Wellbeing Platform and EAP

Parking and public transport access

Discounted staff meals

Job summary

Bethesda Health Care in Perth, WA, is seeking an experienced Patient Services Supervisor to lead the Patient Services team and oversee admissions, ensuring privacy compliance and accurate data handling in a busy front‑line environment.

The role requires strong team leadership, customer service focus, and operational problem solving. You will use hospital information systems and MS Office to support efficient, patient‑centred operations within a values‑driven workplace.

Qualifications

• Demonstrated ability to lead and coordinate a busy front‑line team.
• Strong customer service orientation and patient focus.
• Experience with hospital information systems and office software.

Responsibilities

• Oversee day‑to‑day operations of the Patient Services team.
• Provide frontline support and ensure data integrity and privacy compliance.
• Monitor workflow, staff performance and service consistency.

Skills

Team coordination

Customer service

Operational problem solving

Interpersonal communication

Time management

Attention to detail

Problem solving

Supervisory experience

Education

Certificate II/III in Business

Tools

Hospital information systems

Microsoft Office

Job description

Bethesda Health Care is seeking an experienced Patient Services Supervisor to join our Patient Services team. Based on the banks of the Derbarl Yerrigan Swan River, the organisation is recognised for its commitment to high quality care, strong values, and a collaborative culture.

About the Role

Reporting to the Manager Patient Services, this position oversees the day-to-day operations of the Patient Services team to ensure efficient, accurate and patient centred admission services. The role provides frontline support, maintains data integrity, ensures compliance with privacy and health fund requirements, and contributes to a positive patient and consumer experience. This is a hands‑on supervisory position that supports staff performance, workflow management and service consistency.

About You

We are seeking a candidate with demonstrated capability in a similar hospital-based patient services role, with strengths in team coordination, customer service and operational problem solving.

• Demonstrated commitment to upholding and integrating the values of Bethesda Health Care
• Sound knowledge of health privacy legislation and admission procedures
• Proven ability to lead a team and manage a busy front‑line environment
• High‑level interpersonal and communication skills
• Skilled user of hospital information systems and the Microsoft Office suite
• Strong attention to detail, time management, and problem‑solving abilities
• Commitment to exceptional customer service and patient care
• Previous experience in a supervisory role within a hospital or health services environment
• Certificate II or III in Business or similar
• Experience using hospital patient management or electronic rostering systems

Why Join Us

Supportive, modern workplace environment

• Salary packaging benefits: Up to $15,900 for mortgage, rent, or living expenses plus an additional $2,650 for meals and entertainment
• Access to Sonder - Employee Wellbeing Platform and EAP Alternative, providing 24/7 personalsafety, medical and mental health support
• Convenient access to parking and public transport
• Discounted staff meals

Requirements and Eligibility

• Candidates must have full Australian working rights, a current National Police Clearance and a valid WWC check.