Patient Services Lead - Frontline Care Operations

Bethesda Hospital; Perth; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Salary packaging benefits up to AUD 15

Sonder Wellbeing Platform and EAP

Parking and public transport access

Discounted staff meals

Job summary

Bethesda Health Care in Perth, WA, is seeking an experienced Patient Services Supervisor to lead the Patient Services team and oversee admissions, ensuring privacy compliance and accurate data handling in a busy front‑line environment.

The role requires strong team leadership, customer service focus, and operational problem solving. You will use hospital information systems and MS Office to support efficient, patient‑centred operations within a values‑driven workplace.

Qualifications

• Demonstrated ability to lead and coordinate a busy front‑line team.
• Strong customer service orientation and patient focus.
• Experience with hospital information systems and office software.

Responsibilities

• Oversee day‑to‑day operations of the Patient Services team.
• Provide frontline support and ensure data integrity and privacy compliance.
• Monitor workflow, staff performance and service consistency.

Skills

Team coordination

Customer service

Operational problem solving

Interpersonal communication

Time management

Attention to detail

Problem solving

Supervisory experience

Education

Certificate II/III in Business

Tools

Hospital information systems

Microsoft Office

Job description

Bethesda Health Care in Perth, WA, is seeking an experienced Patient Services Supervisor to lead the Patient Services team and oversee admissions, ensuring privacy compliance and accurate data handling in a busy front‑line environment.

The role requires strong team leadership, customer service focus, and operational problem solving. You will use hospital information systems and MS Office to support efficient, patient‑centred operations within a values‑driven workplace.