Patient Services Officer

GenesisCare; Cairns Regional; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Regional retention incentives

Staff wellness activities

Supportive team environment

Wellbeing programs

Training and development opportunities

Parental leave

Additional annual leave option

Salary sacrifice for superannuation

Employee Assistance Program

Referral program

Job summary

GenesisCare in Cairns Hospital’s Liz Plummer Cancer Care Centre is seeking a friendly Patient Services Officer to be the first point of contact for patients. You will coordinate appointments, manage registrations, and support the radiation oncology team with confidential administrative processes, ensuring a welcoming and caring patient journey.

You will work closely with Radiation Therapists and Oncologists, maintaining accurate records and handling enquiries with empathy, while contributing to

Qualifications

• Previous experience in administration, reception or customer service, ideally within a healthcare environment.
• Excellent communication and interpersonal skills, with a compassionate and patient-focused approach.
• Strong organisational skills, attention to detail and the ability to manage competing priorities.
• Confidence using computer systems, managing appointments and maintaining accurate, confidential patient records.
• The ability to work both independently and collaboratively within a multidisciplinary team.
• A positive, adaptable attitude and a genuine commitment to delivering exceptional patient service

Responsibilities

• Welcoming patients and visitors, providing a friendly, compassionate and professional first point of contact.
• Coordinating patient appointments, responding to enquiries and supporting the smooth day-to-day operation of our radiation oncology service.
• Managing patient registrations, incoming and outgoing correspondence, referrals and administrative processes with accuracy and confidentiality.
• Working closely with Radiation Therapists, Radiation Oncologists and the wider multidisciplinary team to support coordinated patient care.
• Providing reassurance and assistance to patients and their families throughout their treatment journey.
• Contributing to a positive team environment and identifying opportunities to improve administrative processes and the patient experience

Skills

Communication

Interpersonal skills

Organisation

Attention to detail

Confidentiality

Teamwork

Tools

Computer systems

Job description

Care to Join the Team?

Love helping people and making a difference in someone's day?

We're looking for a friendly, organised and compassionate Patient Services Officer to join our radiation oncology service, located within the Liz Plummer Cancer Care Centre at Cairns Hospital.

As one of the first points of contact for our patients, you'll play an important role in creating a welcoming and supportive environment, helping people feel comfortable and cared for throughout their treatment journey.

Working alongside a caring and supportive team, you'll play an important role in helping patients and their families feel welcomed, supported and reassured throughout their treatment journey, making a genuine difference to their experience.

More specifically, you'll be:

• Welcoming patients and visitors, providing a friendly, compassionate and professional first point of contact.
• Coordinating patient appointments, responding to enquiries and supporting the smooth day-to-day operation of our radiation oncology service.
• Managing patient registrations, incoming and outgoing correspondence, referrals and administrative processes with accuracy and confidentiality.
• Working closely with Radiation Therapists, Radiation Oncologists and the wider multidisciplinary team to support coordinated patient care.
• Providing reassurance and assistance to patients and their families throughout their treatment journey.
• Contributing to a positive team environment and identifying opportunities to improve administrative processes and the patient experience.

We're looking for someone who has:

• Previous experience in administration, reception or customer service, ideally within a healthcare environment.
• Excellent communication and interpersonal skills, with a compassionate and patient-focused approach.
• Strong organisational skills, attention to detail and the ability to manage competing priorities.
• Confidence using computer systems, managing appointments and maintaining accurate, confidential patient records.
• The ability to work both independently and collaboratively within a multidisciplinary team.
• A positive, adaptable attitude and a genuine commitment to delivering exceptional patient service

Benefits of joining our team:

• Regional retention incentives available including money towards gym memberships for your first year.
• Staff Wellness Activities including paid lunches, team get togethers and morning teas
• Join a supportive and collaborative team where you can make a meaningful difference to patients and their families.
• Care for Your Wellbeing - programs designed to support your health and wellbeing, because we understand that we need to support you to support patients.
• Care to Grow - access to training, learning and professional development opportunities.
• Company-paid parental leave for both primary and secondary carers.
• Opportunity to purchase additional annual leave to support work life balance.
• Salary sacrifice options for superannuation.
• Access to our confidential Employee Assistance Program (EAP) for employees and their immediate families.
• Employee Rewards Referral Program.

Ready to make a difference?

If you're someone who enjoys helping others, thrives in a supportive team environment and wants to build a rewarding career in healthcare, we'd love to hear from you.

About GenesisCare

By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story, has grown into a passionate team of ~2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose.

GenesisCare is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs.

GenesisCare is an Equal Opportunity Employer.