Patient Services Navigator – Fertility Care

City Fertility; Newstead; On-site; AUD 52,000 - 64,000; Full time

Job summary

City Fertility Newstead is seeking a Patient Services Administrator to warmly welcome patients and guide them through their fertility journey. You will be the first point of contact, handling appointments, registrations and clear communication with patients and clinicians.

The role stresses accuracy in records and billing in line with Medicare guidelines, and ongoing collaboration with teams to uphold quality patient-centred care. This on-site permanent full-time position is based in Victoria.

Qualifications

• Experience in front-desk patient reception or similar role.
• Excellent communication with patients and clinicians.
• Attention to accuracy in records and billing per Medicare guidelines.

Responsibilities

• Welcome patients and guide them through their fertility journey.
• Manage appointments and registrations.
• Collaborate with clinical teams to ensure smooth patient flow.

Skills

Customer service

Reception

Records accuracy

Billing & Medicare

Job description

City Fertility Newstead is seeking a Patient Services Administrator to warmly welcome patients and guide them through their fertility journey. You will be the first point of contact, handling appointments, registrations and clear communication with patients and clinicians.

The role stresses accuracy in records, billing in line with Medicare guidelines, and ongoing collaboration with teams to uphold quality patient-centred care. On-site permanent full-time position in Victoria.