Patient Services Coordinator — Medical Office

Capital Health (US); Lang Lang; On-site; AUD 43,000 - 56,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

Paid Time Off

Job summary

Capital Health is seeking a dedicated front desk/medical office coordinator to ensure prompt patient service by phone and at the front desk. You will oversee registration, check-out, and electronic medical records to maintain smooth patient flow.

The role requires accuracy, confidentiality, and strong communication skills, with 3+ years in a medical office or hospital setting and experience with EHR systems preferred. 8-hour shifts; competitive benefits.

Qualifications

• High School diploma or equivalent is required.
• Three years related experience in medical office or hospital setting.
• Experience with electronic health records preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and organizational skills.

Responsibilities

• Work independently to ensure prompt patient service on telephone and at front desk.
• Oversee registration and checkout and manage electronic medical records for efficient patient flow.
• Coordinate performance of staff related to essential functions of the position.
• Handle patient problems/complaints and refer to Director/Manager as needed.
• Answer telephones promptly and route calls to appropriate area.
• Prepare for day by reviewing eligibility and phone reports and preparing charts.
• Greet patients and visitors while informing them of privacy policies and schedule delays.
• Collect co-pays and balances at check-in and at check-out.
• Obtain copies of insurance cards, driver’s license, authorizations, and referrals.
• Refer patients to CBO staff regarding past due balances.
• Review Patient Account Notes and Appointment Notes in system; manage work lists.
• Confirm charges and approve claim creations at Check-Out; process real-time adjudication.
• Schedule follow-up appointments and create appointment reminders.
• Complete referrals and pre-authorizations as required.
• Create Time of Service batch and reconcile at end of day.
• Perform other duties as assigned.

Skills

Medical terminology

ICD-10 codes

CPT codes

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Microsoft Word

Microsoft Outlook

EHR system

Education

High School Diploma or equivalent

Tools

Electronic Health Records (EHR)

Job description

Capital Health is seeking a dedicated front desk/medical office coordinator to ensure prompt patient service by phone and at the front desk. You will oversee registration, check-out, and electronic medical records to maintain smooth patient flow.

The role requires accuracy, confidentiality, and strong communication skills, with 3+ years in a medical office or hospital setting and experience with EHR systems preferred. 8-hour shifts; competitive benefits.