Receptionist / Patient Services Clerk

St Vincent's Private Hospital Brisbane; City of Melbourne; On-site; AUD 66,000 - 73,000; Part time

Benefits offered by this job

Wellbeing programs

Employee counselling

Accrued Day Off

Fitness Passport

Salary packaging

CBD Melbourne location

Professional development

Job summary

St Vincent's Hospital Melbourne is seeking a part-time administrative clerk to support the Palliative Care unit. You will admit patients, create records, manage reception duties and provide exceptional customer service while ensuring patient confidentiality.

Responsibilities include arranging patient appointments, handling inquiries, and maintaining accurate information in line with procedures. A National Criminal history check is required or willing to obtain.

Qualifications

• Previous administration experience in a health setting.
• Knowledge of medical terminology.
• Knowledge of private health fund billing and public health funding.
• Knowledge of Patient Administration Systems.
• Strong communication skills, both written and verbal.
• Ability to work independently in a multidisciplinary team.
• Advanced computer skills, including Microsoft Office applications.
• Excellent customer service skills.

Responsibilities

• Create patient records and complete all necessary information accurately and in line with current procedures.
• Admit patients accurately and in a timely manner.
• Maintain a high level of customer service by handling patient/family enquiries via telephone and in person.
• Arrange appointments for patients as requested by clinical staff.

Skills

Administration experience

Medical terminology

Private health fund billing

Patient Administration Systems

Communication skills

Independent work

Microsoft Office

Customer service

Tools

Microsoft Office

Job description

Job Description:

• The position is available at Caritas Christi Kew
• Work for one of Australia’s leading hospital groups
• Part time permanent opportunity! 22.5 hours per week Wednesday to Friday working (8:00 – 16:00) with an option to pick up extra shifts if available

About the Role

You will provide crucial clerical support and facilitate patient management for the Palliative Care unit. Including admitting patients completing reception duties and delivering exceptional customer service. A key component of the role is ensuring patient confidentiality is always preserved.

• Create patient records and complete all necessary information accurately and in line with current procedures
• Admit patients accurately and in a timely manner
• Maintain a high level of customer service by handling patient/ family enquires via telephone and in person, in an efficient, professional, and caring manner
• Arrange appointments for patients as requested by clinical staff

The classification for this position will be HS1 - HS17 ($65,739 - $72,677 per annum pro rata)

Your Contribution

• Previous administration experience in a health setting
• Knowledge of medical terminology
• Knowledge of private health fund billing and public health funding
• Knowledge of Patient Administration Systems
• Strong communication skills, both written and verbal
• Ability to work independently in a multidisciplinary team
• Advanced computer skills, including Microsoft Office applications
• Excellent customer service skills
• A valid Nationally Coordinated Criminal history check, or willing to obtain

What We Offer

• A focus on wellbeing initiatives, with regular events and programs
• Confidential, solutions-focused employee counselling
• A healthy work/life balance encouraged. Full time employment comes with a monthly Accrued Day Off (additional day off per month!)
• Ability to join Fitness Passport - Your pass to an extensive choice of fitness facilities
• Salary Packaging – Increase your take home pay!
• In the heart of Fitzroy, CBD at our doorstep, close to some of Melbourne’s best cafes, public transport and lots of carparks
• Discounts and Promotions always available through our Foundation
• Regular opportunities for professional development to assist you to reach your career goals
• Culture of continuous improvement

About the Team

You will be a part of the Environmental Services team, which is a large and varied department operating across multiple locations within St Vincent’s Melbourne campus. We have Patients Services Clerks are located at both Fitzroy and Kew.

Working at St Vincent’s

St Vincent’s Hospital Melbourne (SVHM) is a leading teaching, research and tertiary health service. SVHM provides a diverse range of adult clinical services and is driven by values of Compassion, Justice, Integrity and Excellence.

Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.

We encourage applications from people of all backgrounds and abilities. Inclusion is essential to our mission and diversity reflects the community we serve.

Please visit our website, for further information regarding our Aboriginal and Torres Strait Islander Employment at SVHM

SVHA has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases in healthcare settings. You may therefore be required to undergo mandatory immunisations/vaccinations

Closing Date:

18 October 2026 11:59pm

Reconciliation Action Plan:

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at ***************@svha.org.au

Code of Conduct: