Patient Services Assistant

State Government of Victoria, Australia; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Salary packaging benefits

Wellness initiatives program

Onsite childcare

Career mentoring

Job summary

Austin Health is seeking a Patient Services Assistant to support clean, safe, and compassionate care across Recovery, Endoscopy, Operating Theatres, and surgical wards.

You will assist with patient transport, environmental cleaning, and daily operations, contributing to high-quality patient care and seamless hospital services.

Qualifications

• Strong interpersonal and teamwork skills.
• Excellent communication abilities and commitment to patient care.
• Flexibility to work across a 24/7 rotating roster.

Responsibilities

• Perform terminal and infectious cleans in patient areas.
• Assist with patient transport and mobility under supervision.
• Maintain cleanliness of patient rooms, bathrooms, and communal areas.
• Replenish consumables and support service areas.
• Collaborate with nursing and support staff to ensure high-quality care.

Skills

Interpersonal skills

Teamwork

Communication

Physical fitness

Job description

Work Type: Ongoing - Full-time or part-time

Salary: Salary not specified

Grade: Grade not specified

Occupation: Health and allied health

Location: Melbourne - Northern suburbs

Reference: 6164

• Full-Time or Part-Time | PSA PS25/PS21 | Based across Austin Health campuses
• Casual opportunities available

As a Patient Services Assistant, you will play a vital role in maintaining a clean, safe, and supportive environment for patients, visitors, and staff. You will assist with patient transport, environmental cleaning, and support nursing staff in daily operations across various departments including Recovery, Endoscopy, Operating Theatres, and surgical wards.

A regular day will see you:

• Perform terminal and infectious cleans in patient areas
• Assist with patient transport and mobility under supervision
• Maintain cleanliness of patient rooms, bathrooms, and communal areas
• Replenish consumables and support service areas
• Collaborate with nursing and support staff to ensure high-quality care

About you

As a Patient Services Assistant, you will be someone who has excellent communication skills and a strong commitment to excellence in patient care. You'll bring energy and drive to your work and have a keen interest in developing your skillset.

To be successful in this role, you'll bring with you:

• Strong interpersonal and teamwork skills
• Physical fitness and ability to perform manual tasks
• Flexibility to work across a 24/7 rotating roster
• A commitment to infection control and patient confidentiality

Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including:

• Greater take-home pay through generous salary packaging, for living expenses, meals, and holiday accommodation.
• A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program.
• Onsite childcare at Austin Hospital, easy access via public transport and car parking options.
• Mentoring and career development opportunities.

Work with us!

We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+ and people of all ages and cultures.

Applications will be reviewed as they are received, and interviews may take place prior to the closing date. This means we reserve the right to close a job ad prior to the advertised closing date.

All appointments are made subject to a satisfactory National Police Check and if required, a Working With Children Check. Austin Health is a child safe organisation, committed to upholding the rights, safety, and wellbeing of children and young people in line with Child Safe Standards.If you require any reasonable adjustments to the recruitment process, you are welcome to reach out to the hiring manager: Edward Laker, PSA Manager - SAPM Division at [e-mail].

Applications close Monday 5 October 2026 at 11.59pm